At a Glance
- Tasks: Manage key client relationships and coordinate logistics operations for international exports.
- Company: Join Easyship, a leader in revolutionising eCommerce logistics.
- Benefits: Enjoy equity shares, gym reimbursements, generous vacation, and daily meal allowances.
- Other info: Work from anywhere for 4 weeks and enjoy unlimited coffee and snacks.
- Why this job: Be part of a dynamic team making global trade easier for businesses.
- Qualifications: 5+ years in account or program management with logistics experience.
The predicted salary is between 45000 - 55000 £ per year.
Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.
Location: London
Key Relationships: Sales team, Marketing team, Product team, Operations team, Data.
About the Program: The Exports program is a multi-country hub operation, powered by Easyship's technology and platform, that enables enterprise clients to export internationally with speed, compliance, and reliability. The program spans carrier operations, cross-border logistics, customs and trade compliance, and hub-based fulfilment across multiple markets, supporting some of Easyship's most strategically important client relationships.
Job Purpose: Reporting to the Head of Program Management, the Account Manager – Export Programs will support the delivery of Easyship's most important, strategic client export programs. This is a hands-on role covering the day-to-day coordination that keeps the large, multi-stakeholder export program running smoothly — from stakeholder and client management to carrier operations, trade compliance support, issue resolution, and program expansion.
What you'll do:
- Program & Stakeholder Management: Act as a key point of contact for strategic client program stakeholders, supporting the Head of Program Management in day-to-day relationship management. Attend and help run regular client meetings covering program performance, requirements, and roadmap. Discuss and document program requirements relating to international exports, cross-border logistics, carrier requirements, and operational processes.
- Carrier & Operational Coordination: Support onboarding and setup for new carriers, new lanes and geographies. Liaise with Pricing, Tech, and Data teams to progress carrier rate changes, lane activations/suspensions, and volume-vs-margin trade-offs. Track and follow up on operational milestones with internal teams.
- Compliance & Trade Screening Support: Support client discussions on new compliance requirements (e.g. export control classification, sanctioned countries of origin) and translate them into implementable operational requirements. Coordinate with internal teams, such as Tech and Trade Compliance, on the implementation of new compliance requirements.
- Issue Triage & Escalation Management: Monitor and triage day-to-day operational issues (e.g. label failures, missing scan events, inspection misses) and coordinate resolution with hub operations and tech teams. Support the customer service team with escalations, working with internal support teams and client stakeholders. Keep clients informed on issue status, root cause, and resolution timelines.
- Reporting & Data Coordination: Prepare and coordinate recurring client reporting. Work with Data and Operations teams to define new reporting requirements and to ensure reporting is accurate, timely, and meets client format requirements.
- Program Expansion & New Features: Support scoping and rollout of new features, geographies, and program expansions in consultation with clients. Help evaluate new program opportunities (e.g. new integrations, value-added services) and coordinate input from Tech, Pricing, Operations and Legal as needed.
Who you are:
- 5+ years of experience in account management or program management within logistics, e-commerce and cross-border trade.
- Trade & Compliance Knowledge: Strong understanding of customs and export compliance concepts.
- Stakeholder Management: Excellent stakeholder management skills; comfortable working with both external enterprise clients and internal cross-functional teams (Tech, Data, Pricing, Operations).
- Organizational Skills: Highly organised, with the ability to manage multiple concurrent workstreams and tight deadlines.
- Communication Skills: Strong written and verbal communication skills; confident presenting to and engaging with senior client stakeholders.
- Analytical Aptitude: Comfortable working with data (spreadsheets, dashboards) to track operational metrics and support decision-making.
- Problem-Solving: A proactive problem-solver, able to triage issues and escalate appropriately.
Desirables:
- Experience working with marketplace or e-commerce partners on cross-border export programs.
- Experience utilising AI tools to improve processes and increase efficiency.
Why you'll love working here:
- Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees.
- Generous Vacation Policy: We think time off is essential… and we encourage it!
- Complimentary Meal Benefits: Fuel your day with a daily meal allowance delivered as Zomato digital coupons—fresh, tasty options right at the office.
- Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!
- Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’.
- 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
- Professional Development: We’re here to help you hit your career goals to help get you where you want to be.
- Unlimited Coffee, Drinks & Healthy Snacks: Because we love spoiling our team!
Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bangalore, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!
Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.
Account Manager (Logistics) in London employer: Easyship
At Easyship, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Account Manager in London, you'll enjoy competitive equity packages, generous vacation policies, and unique perks like duvet days and the flexibility to work from anywhere. With a strong focus on professional development and a commitment to employee well-being, Easyship is the perfect place for those looking to make a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Logistics) in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Easyship and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Easyship!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Easyship keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager (Logistics) in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Easyship:This is your chance to really connect with the team at Easyship. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Easyship
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Easyship.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Easyship that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Easyship. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
