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- Tasks: Manage strategic client relationships and ensure their success with our innovative logistics solutions.
- Company: Join Easyship, a leader in revolutionising eCommerce logistics globally.
- Benefits: Enjoy equity shares, gym reimbursements, meal allowances, and generous vacation policies.
- Why this job: Make a real impact by helping clients thrive in borderless commerce.
- Qualifications: 3+ years in Customer Success with strong relationship-building and communication skills.
- Other info: Work from anywhere for 4 weeks and enjoy professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.
Location: London
Reports to: Customer Success Lead
About the Role: We are looking for an experienced Customer Success Manager to join our team and take ownership of strategic client relationships. You’ll work with some of our largest accounts, ensuring smooth onboarding, driving adoption, and uncovering growth opportunities. This role requires a mix of strategic account management, problem-solving, and strong communication skills to help clients succeed globally.
Key Responsibilities:- Own a portfolio of high-value accounts, fostering trust and building long-term relationships while managing onboarding, adoption, renewals, and growth.
- Act as a trusted advisor to enterprise clients, understanding their needs, strategic objectives, long term business goals and aligning them with Easyship solutions.
- Proactively engage with customers to track progress, deliver success reviews, and demonstrate value, while identifying and mitigating risks of churn.
- Anticipate customer challenges and provide solutions collaborating closely with Support, Operations, and Product teams to ensure success.
- Identify and pursue expansion opportunities leading commercial discussions for upsells and renewals, and partnering with Sales to drive revenue growth.
- Monitor account health by tracking key success metrics such as Health Score, NPS, NRR, and CSAT, ensuring client satisfaction, retention, and revenue growth.
- Drive process improvement identifying inefficiencies, and proposing improvements that enhance team productivity and the customer journey.
- Serve as a customer advocate within Easyship, championing client needs across internal teams, and building strong external advocacy to amplify Easyship’s brand in the market with reviews, case studies and referrals.
- Customer-first mindset with a proven ability to build relationships.
- Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs.
- Excellent communication and data storytelling skills.
- Experience identifying expansion opportunities and working with Sales teams to close them.
- Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities.
- Proven ability to manage multiple accounts and client types simultaneously.
- At least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth.
- Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees.
- Complimentary Meal Benefits: Fuel your day with a daily meal allowance delivered as Zomato digital coupons—fresh, tasty options right at the office.
- Generous Vacation Policy: We think time off is essential… and we encourage it!
- Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!
- Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’.
- 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
- Professional Development: We’re here to help you hit your career goals to help get you where you want to be.
- Company issued laptop: Who wants to work from their personal laptop? Let’s keep work and personal life separate!
Headquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!
Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.
Customer Success Manager in City of London employer: Easyship Inc.
Contact Detail:
Easyship Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Easyship on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Easyship's mission and values. Show us how your experience aligns with our goal of revolutionising logistics for eCommerce. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. We want to hear about your problem-solving skills and how you’ve built strong relationships with clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer-first approach. We want to see how you've built relationships and driven success for clients in the past. Share specific examples that demonstrate your ability to understand and meet customer needs.
Communicate Clearly and Confidently: Strong communication skills are key for this role. Use your application to showcase your ability to articulate value and tell a compelling story with data. We love clear, concise writing that gets straight to the point while still being engaging.
Demonstrate Your Problem-Solving Skills: We’re looking for someone who can anticipate challenges and provide solutions. In your application, include instances where you’ve successfully navigated obstacles for clients. This will show us that you’re proactive and ready to tackle any issues that come your way.
Tailor Your Application to Us: Make sure your application reflects our values and the specifics of the Customer Success Manager role. We appreciate when candidates take the time to align their experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Easyship Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, CSAT, and Health Scores. Be ready to discuss how you've used these metrics in past roles to drive client satisfaction and retention.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer challenges in the past. Think about specific situations where you identified a problem, proposed a solution, and successfully implemented it. This will demonstrate your proactive approach.
✨Align with Easyship's Values
Familiarise yourself with Easyship’s mission to accelerate borderless commerce. Be prepared to explain how your experience aligns with their goals and how you can contribute to their vision of supporting diverse businesses globally.
✨Engage in Role-Play Scenarios
Practice role-playing scenarios where you act as a trusted advisor to a client. This could involve discussing how you would onboard a new account or handle a renewal conversation. It’ll help you articulate your communication skills effectively during the interview.
