At a Glance
- Tasks: Maintain and repair smart mobility hardware to enhance urban travel experiences.
- Company: Join Arrive, a global leader in transforming urban mobility.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Enjoy autonomy and collaboration in a dynamic work environment.
- Why this job: Make a real impact on your community while working with innovative technology.
- Qualifications: Experience in technical roles and strong problem-solving skills required.
The predicted salary is between 35000 - 41327 £ per year.
We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. Our people and our values help us make it happen. We Arrive Curious, Focused and Together. Our values guide us to be at our best for our customers, the cities and communities we serve, and for ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
As a Field Service Technician within our UK Operations team, you will be the face of Arrive across the Manchester region. Reporting to the Regional Service Manager, you will play a critical role in ensuring our physical mobility infrastructure—including smart payment terminals and sensor technology—remains operational and efficient. This is a highly autonomous position where you will have the opportunity to directly impact the local community by reducing downtime and improving the urban travel experience for thousands of daily users.
How to Make an Impact
- Perform routine maintenance, diagnostics, and complex repairs on a variety of smart parking and mobility hardware.
- Manage a regional territory to ensure all service level agreements (SLAs) are met, prioritizing urgent repairs to maintain city-wide uptime.
- Collaborate with the central technical support team to provide real-time feedback on hardware performance and local infrastructure challenges.
- Maintain accurate digital logs of all site visits, parts used, and technical resolutions via our mobile workforce management platform.
- Champion a safety-first culture by adhering to all health and safety protocols while working in public urban environments.
About You
You are a proactive problem-solver who enjoys the variety of working in the field rather than behind a desk. You thrive in environments where you can take ownership of your schedule and use your technical expertise to help others. With a curious mindset and a collaborative spirit, you take pride in quality craftsmanship and enjoy interacting with different stakeholders across the city. You are driven to learn new technologies and are excited by the prospect of keeping Manchester’s mobility network moving.
Your Background
- Proven experience in a field-based technical role, such as electrical, mechanical, or hardware maintenance.
- Strong diagnostic skills with the ability to troubleshoot complex technical issues independently.
- Comfortable using digital tools and mobile applications for reporting and task management.
- A valid UK driving license and the ability to navigate the Manchester metropolitan area efficiently.
- Excellent communication skills with a focus on delivering high-quality service to our community partners.
This role is based in Leeds.
About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function; it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Field Service Technician - Leeds employer: EasyPark
At Arrive, we pride ourselves on being an exceptional employer that values curiosity, collaboration, and a commitment to community. As a Field Service Technician in Leeds, you will enjoy a dynamic work culture that encourages autonomy and innovation while directly impacting urban mobility for thousands. With opportunities for professional growth and a focus on safety and quality, you'll be part of a global team dedicated to transforming cities into more livable spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Leeds
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to EasyPark as a field sales pro!
✨Scout Out the Competition
Research potential competitors for EasyPark and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up EasyPark’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician - Leeds
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at EasyPark, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at EasyPark, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at EasyPark.
How to prepare for a job interview at EasyPark
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that EasyPark offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in EasyPark but also helps you get a feel for whether you’d thrive in that environment.
