At a Glance
- Tasks: Shape and enhance customer service technology, focusing on Salesforce and Amazon Connect.
- Company: Join easyJet holidays, the UK's fastest-growing tour operator with a passion for sustainable travel.
- Benefits: Enjoy up to 25% bonus, excellent staff travel perks, and 25 days annual leave.
- Other info: Hybrid working model with a vibrant office culture in Luton.
- Why this job: Make a real impact in a dynamic team while working with cutting-edge technology.
- Qualifications: 3+ years as a Technical Business Analyst with strong Salesforce experience.
The predicted salary is between 40500 - 49500 £ per year.
INTRO
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easy Jet holidays.
In 2019 we launched our easy Jet holidays business, with a mission to provide brilliant holidays at unbeatable prices.
We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel.
You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easy Jet holidays.
- READ ON IF YOU
- Have experience working as a Technical Business Analyst, translating business needs into clear technical requirements and delivering successful technology change.
- Bring strong Salesforce experience, ideally Salesforce Service Cloud, gained within a customer service or contact centre environment.
- Enjoy working with a broad range of stakeholders and acting as the bridge between business and technology teams.
- Have experience gathering requirements, facilitating workshops, creating process maps and writing user stories.
- Thrive in agile environments and enjoy seeing solutions through from discovery to delivery.
- Can be in our fantastic Luton head office 3 x per week.
THE TEAM easy Jet holidays has grown rapidly since launch and has become one of the UK's fastest-growing tour operators.
Within Technology, the Platforms team is responsible for managing and evolving a range of business-critical platforms that support our customers and colleagues.
Working closely with Product teams, business stakeholders and technology partners, the team delivers continual improvements that help drive our ambition to become the number one holidays company.
THE ROLE
As a Technical Business Analyst within our Customer Platforms team, you'll play a key role in shaping and delivering enhancements across our customer service technology landscape, with a particular focus on Salesforce and Amazon Connect.
You’ll work closely with business stakeholders to understand opportunities and challenges, translating requirements into clear deliverables for development teams.
Acting as the link between business and technology, you'll help ensure solutions are practical, valuable and successfully adopted.
Key responsibilities include
- Capturing, analysing and documenting business and technical requirements for customer platform initiatives.
- Facilitating workshops and discovery sessions to define business needs, priorities and future enhancements.
- Creating user stories, process maps and supporting documentation to enable successful delivery.
- Partnering with development teams, Dev Ops colleagues and third-party suppliers throughout delivery.
- Supporting solution implementation, testing, training and business adoption activities.
- Identifying opportunities to improve customer service processes, contact centre performance and user experience.
WHAT WE'RE LOOKING FOR
- A minimum of three years' experience operating as a Technical Business Analyst.
- Strong Salesforce experience is essential, ideally Salesforce Service Cloud within a contact centre or customer service environment.
- Experience supporting requirements gathering, stakeholder workshops, process mapping and impact assessments.
- Strong stakeholder management skills with the ability to influence and engage business, operational and technical teams.
- Experience creating user stories, business requirements and supporting agile delivery methodologies.
- Experience using tools such as Jira, Confluence and Miro.
- Excellent communication skills with the ability to work effectively at all levels of the organisation.
- A curious mindset, positive attitude and genuine desire to understand business challenges and identify effective solutions.
Desirable experience
- Amazon Connect or other telephony and contact centre technologies.
- Experience with AI-driven customer service capabilities such as Salesforce Einstein, Agentforce or similar tools.
- Experience within travel, leisure or another customer-centric contact centre environment.
- WHAT YOU'LL GET IN RETURN
- Up to 20%25 maximum bonus
- PMI
- 7%25 pension contributions
- Excellent staff travel benefits
- 25 days of annual leave + bank holidays
- Annual credit towards an easy Jet holiday
- Various flexible benefits and extras
- PRACTICALITIES
This full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60%25 of our time per month in the office.
REASONABLE ADJUSTMENTS
At easy Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe.
We welcome candidates from all backgrounds.
If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma. recruitment@easyjet. com.
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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Technical Business Analyst - Customer Platforms employer: Easyjet
easyJet is an exceptional employer, offering a dynamic work environment where innovation and sustainability are at the forefront of our mission. As a Future Fuels Manager based in Luton, you'll benefit from a strong focus on employee growth, competitive bonuses, and excellent travel perks, all while contributing to our ambitious sustainability goals. Our collaborative culture encourages you to build meaningful relationships with industry leaders, ensuring your role is both impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst - Customer Platforms
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We think you need these skills to ace Technical Business Analyst - Customer Platforms
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Easyjet, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Easyjet
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Easyjet’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
