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- Tasks: Drive the adoption of digital workplace tools and enhance employee experience at easyJet.
- Company: Join easyJet, the UK's largest airline, known for innovation and growth.
- Benefits: Enjoy competitive salary, bonuses, flexible benefits, and excellent staff travel perks.
- Why this job: Be a change agent in a dynamic environment, shaping the future of work.
- Qualifications: Experience with Microsoft 365 and strong communication skills are essential.
- Other info: Hybrid working policy allows up to 60% remote work.
The predicted salary is between 36000 - 60000 £ per year.
COMPANY
When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we’re still growing.
TEAM
The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easyJet’s growth and strategic ambitions. Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. These products enable more effective ways of working, boost employee engagement and agility, and leverage consumer-grade technologies to support a modern, connected workforce.
JOB PURPOSE
The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easyJet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX). Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easyJet’s digital transformation journey.
JOB ACCOUNTABILITIES
The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead.
- Adoption Strategy & Planning
- Define and execute adoption strategies aligned with business goals and user needs.
- Collaborate with stakeholders to prioritise initiatives that maximise product value and engagement.
- Align adoption efforts with change management, communications, and platform roadmaps.
- Contribute to the design and execution of adoption strategies at scale.
- Develop targeted messaging and campaigns tailored to user roles and digital maturity.
- Build and maintain user personas to inform onboarding and engagement strategies.
- Design and deliver training programs, toolkits, and self-serve resources.
- Promote peer learning through community channels and 'Tips & Tricks' content.
- Act as a change agent, fostering a culture of digital curiosity and continuous learning.
- Identify impacted user groups and deliver clear, user-focused communications.
- Monitor adoption metrics and user feedback to assess impact and identify improvement.
- Provide actionable insights to leadership to inform product and engagement strategies.
- Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores.
- Research & Innovation - Monitor industry trends and emerging technologies, translating insights into actionable recommendations.
- Technology Evaluation & Selection - Evaluate current and emerging technologies through a user-centric lens.
- Strategic Partnerships & Value Realisation - Build strong relationships with internal and external partners (e.g., Microsoft & TCS).
TECHNICAL SKILLS REQUIRED
- Technical Expertise & Product Knowledge
- Deep expertise in Microsoft 365 suite: Teams, SharePoint, OneDrive, Viva, Power Platform.
- Familiarity with M365 Admin Centre, usage analytics, and reporting tools.
- Awareness of security, compliance, and governance in M365.
- Experience with digital content creation (Sway, Stream, Forms, PowerPoint).
- Skilled in developing and delivering engaging training and enablement resources.
- Experience applying change management frameworks (e.g., ADKAR, Kotter).
- Excellent communication and stakeholder engagement skills.
- Analytical mindset and commitment to continuous improvement.
- Experience in digital adoption and organisational change.
- Strong stakeholder engagement and influence.
- Skilled in developing training programs, workshops, and campaigns.
- Excellent communication of technical concepts.
- Ability to work cross-functionally with IT, business units, and leadership.
- Active presence in champion networks to embed M365 best practices.
- Analytical mindset to identify and resolve adoption barriers.
- Ability to drive continuous improvement based on user feedback.
We operate a hybrid working policy of up to 60% of the month spent with colleagues.
What we offer
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 7% pension
- Life Insurance
- Work Away Scheme
- Flexible benefits package
- Excellent staff travel benefits
About easyJet
At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service. It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Apply
Complete your application on our careers site. We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.
Product Adoption Specialist – Digital Workplace employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Adoption Specialist – Digital Workplace
✨Tip Number 1
Get to know the company inside out! Research easyJet's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to digital workplace products. Think about how you can demonstrate your expertise in Microsoft 365 tools and your change management skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Product Adoption Specialist – Digital Workplace
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft 365 tools and digital workplace solutions. We want to see how your skills align with our goals at easyJet!
Showcase Your Change Management Skills: Since the role involves driving adoption and change, share examples of how you've successfully implemented new technologies or processes in the past. We love seeing real-life experiences that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and qualifications.
Apply Through Our Website: Don’t forget to submit your application via our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Easyjet
✨Know Your Microsoft 365 Inside Out
As a Product Adoption Specialist, you'll be working closely with Microsoft 365 tools. Make sure you brush up on your knowledge of Teams, SharePoint, OneDrive, and the Power Platform. Be ready to discuss how you've used these tools in the past and how they can enhance employee productivity.
✨Showcase Your Change Management Skills
This role requires a strong understanding of change management frameworks. Prepare examples of how you've successfully implemented change in previous roles. Highlight your experience with frameworks like ADKAR or Kotter, and be ready to discuss how you would apply them at easyJet.
✨Engage with Stakeholders
Collaboration is key in this position. Think about how you've engaged with different stakeholders in the past. Be prepared to share specific examples of how you've built relationships and influenced others to adopt new technologies or processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive adoption. Think through potential challenges easyJet might face in adopting digital workplace products and come up with strategies to overcome them. This will show your analytical mindset and commitment to continuous improvement.
