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- Tasks: Drive the adoption of Microsoft 365 tools and enhance employee experience.
- Company: Join easyJet, Europe's leading low-cost airline, connecting millions across 30+ countries.
- Benefits: Enjoy up to 20% bonus, flexible work options, and performance share schemes.
- Why this job: Be part of a dynamic team shaping digital transformation in a fast-paced environment.
- Qualifications: Experience with Microsoft 365, change management, and strong communication skills required.
- Other info: We value diversity and offer support for all candidates during the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Product Adoption Specialist – Digital Workplace
Luton/Hybrid
COMPANY
When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we’re still growing.
TEAM
The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easyJet’s growth and strategic ambitions.
Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team’s includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. These products enable more effective ways of working, boost employee engagement and agility, and leverage consumer-grade technologies to support a modern, connected workforce.
JOB PURPOSE
The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easyJet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX).
Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easyJet’s digital transformation journey.
JOB ACCOUNTABILITIES
The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead.
Adoption Strategy & Planning
•Define and execute adoption strategies aligned with business goals and user needs.
•Collaborate with stakeholders to prioritise initiatives that maximise product value and engagement.
•Align adoption efforts with change management, communications, and platform roadmaps.
•Contribute to the design and execution of adoption strategies at scale
Engagement & Enablement
•Develop targeted messaging and campaigns tailored to user roles and digital maturity.
•Build and maintain user personas to inform onboarding and engagement strategies.
Training & Knowledge Sharing
•Design and deliver training programs, toolkits, and self-serve resources.
•Promote peer learning through community channels and ·Tips & Tricks· content.
Change Leadership
•Act as a change agent, fostering a culture of digital curiosity and continuous learning.
•Identify impacted user groups and deliver clear, user-focused communications.
Performance & Value Management
•Monitor adoption metrics and user feedback to assess impact and identify improvement
•Provide actionable insights to leadership to inform product and engagement strategies.
•Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores.
Architecture & Technology Management
•Research & Innovation – Monitor industry trends and emerging technologies, translating insights into actionable recommendations.
•Technology Evaluation & Selection – Evaluate current and emerging technologies through a user-centric lens.
•Strategic Partnerships & Value Realisation – Build strong relationships with internal and external partners (e.g., Microsoft & TCS)
TECHNICAL SKILLS REQUIRED
Technical Expertise & Product Knowledge
•Deep understanding of Microsoft 365 apps (Teams, SharePoint, OneDrive, Power Platform)
•Troubleshooting and guiding users through best practices
•Familiarity with automation and productivity enhancements in M365
•Passion for exploring new M365 features and aligning them with business needs
Change Management & User Enablement
•Experience in digital adoption and organisational change
•Strong stakeholder engagement and influence
•Skilled in developing training programs, workshops, and campaigns
Communication & Collaboration
•Excellent communication of technical concepts
•Ability to work cross-functionally with IT, business units, and leadership
•Active presence in champion networks to embed M365 best practices
Problem-Solving & Innovation
•Analytical mindset to identify and resolve adoption barriers
•Ability to drive continuous improvement based on user feedback
What we offer
•Competitive base salary
•Up to 20% bonus
•25 days holiday
•BAYE, SAYE & Performance share schemes
•7% pension
•Life Insurance
•Work Away Scheme
•Flexible benefits package
•Excellent staff travel benefits
About easyJet
At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
Apply
Complete your application on our careers site.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.
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Product Adoption Specialist – Digital Workplace employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Adoption Specialist – Digital Workplace
✨Tip Number 1
Familiarise yourself with Microsoft 365 tools, especially Teams, SharePoint, and OneDrive. Understanding these platforms will not only help you in the role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Engage with current trends in digital workplace solutions. Being knowledgeable about the latest innovations can set you apart and show that you're proactive about enhancing employee experiences.
✨Tip Number 3
Network with professionals in the field of digital adoption and change management. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Prepare to discuss your experience with training and user enablement strategies. Highlighting specific examples of how you've successfully driven adoption in previous roles will resonate well with the hiring team.
We think you need these skills to ace Product Adoption Specialist – Digital Workplace
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365 tools and any previous roles in digital adoption or change management. Use specific examples that demonstrate your ability to drive user engagement and enhance productivity.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital workplace solutions and how your skills align with easyJet's goals. Mention your understanding of the importance of user-centric design and your experience in developing training programmes.
Showcase Your Technical Skills: Clearly outline your technical expertise with Microsoft 365 applications in your application. Highlight any troubleshooting experience and your familiarity with automation and productivity enhancements, as these are crucial for the role.
Demonstrate Change Management Experience: Provide examples of how you've successfully managed change in previous roles. Discuss your approach to stakeholder engagement and how you’ve fostered a culture of continuous learning and digital curiosity among users.
How to prepare for a job interview at Easyjet
✨Know Your Microsoft 365 Inside Out
As a Product Adoption Specialist, you'll need to demonstrate a deep understanding of Microsoft 365 tools. Brush up on your knowledge of Teams, SharePoint, OneDrive, and Power Platform. Be prepared to discuss how you've used these tools in previous roles to drive adoption and enhance productivity.
✨Showcase Your Change Management Skills
This role requires strong change management abilities. Prepare examples of how you've successfully implemented change in past positions. Highlight your experience in developing training programmes and engaging stakeholders to ensure smooth transitions.
✨Emphasise User-Centric Strategies
The focus is on enhancing the digital employee experience. Be ready to discuss how you would develop user personas and tailor messaging to different employee roles. Show that you understand the importance of aligning adoption strategies with user needs.
✨Prepare for Performance Metrics Discussion
You’ll need to monitor adoption metrics and provide actionable insights. Familiarise yourself with key performance indicators related to digital tool usage. Be prepared to discuss how you would assess the impact of your strategies and suggest improvements based on user feedback.
