Strategy Manager - Customer Value (17450)
Description
Strategy Manager, Customer Value
Luton | Full-time | Hybrid
20% bonus 7% pension Staff travel benefits
We support hybrid working.
You turn big, ambiguous customer questions into clear growth strategies that people can act on.
You’re curious, commercially minded and comfortable joining the dots between what customers say, what they do and what the data tells us. If you enjoy shaping evidence into confident decisions, this is an opportunity to influence some of easyJet’s most important customer propositions.
The opportunity
As Strategy Manager, Customer Value, you’ll tackle major product questions across areas such as seating, bags, premium products, and propositions for specific customer groups. You’ll frame the challenge, bring together evidence from across the business and create a clear strategy, roadmap and business case.
Your work will balance customer value, commercial opportunity and the wider impact on the business. You’ll give digital product and customer marketing teams the direction they need to build and deliver with confidence.
“This role is for someone who loves getting underneath a complex question and finding the clearest path forward. You’ll bring together insight, data and commercial thinking, then turn it into a strategy that teams can genuinely use.”
Head of Customer Value, easyJet
The team & culture
You’ll work closely with colleagues across Commercial, Customer Experience, Operations, Insight, Measurement and Analytics. It’s a highly collaborative environment where constructive challenge is welcomed and clear thinking helps different teams align around the right customer and business outcomes.
At easyJet, our Orange Spirit means being bold, welcoming and always real. You’ll have the space to ask difficult questions, test assumptions and help teams move from ideas to well‑evidenced choices.
Business Area
Customer & Marketing
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Customer & Marketing
Schedule
Full-time
Unposting Date
10/11/2026, 11:59:00 PM
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Strategy Manager - Customer Value in Luton employer: Easyjet
At easyJet, we are proud to be a leading low-cost airline that not only connects millions of customers across Europe but also fosters a vibrant and inclusive workplace culture. As a Lead Software Engineer in our optimisation engineering team, you will enjoy competitive salaries, generous holiday allowances, and unique benefits like discounted travel for friends and family, all while working in a collaborative environment that encourages innovation and personal growth.
