At a Glance
- Tasks: Lead and oversee key operational areas in ground services for a major airline.
- Company: Join easyJet, a leader in transforming short-haul travel across Europe.
- Benefits: Competitive salary, bonus, 25 days holiday, and excellent staff travel perks.
- Other info: Hybrid working model with a focus on innovation and continuous improvement.
- Why this job: Make a real impact on customer experience and operational excellence in aviation.
- Qualifications: 7+ years in airport ground operations with strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Company EasyJet has been a leader in innovation and achievement for over 30 years, transforming short‑haul travel across the UK and Europe. We operate a fleet of more than 300 aircraft and serve more than 95 million passengers annually on over 1,000 routes.
The Team
As a pivotal leadership role within the Ground Operations Delivery function, you will report to the Head of Ground Operations Delivery and oversee four key operational service areas: Baggage Services, Accessibility (PRM), Immigration, and Fuel Supply Chain. You will lead the respective managers for each function, ensuring seamless coordination, regulatory compliance, and outstanding service delivery. You will act as a key link between the Ground Ops delivery team, Customer Experience, third‑party providers, and regulatory bodies—driving safety, operational excellence, and continuous improvement to make life easier for our customers and our people.
Read On If You
- Have proven leadership experience managing high‑performance teams, ideally within aviation or complex operational environments.
- Enjoy leading teams, shaping strategy, and driving improvement in a fast‑paced environment.
- Can be in our fantastic Luton head office 3 times per week.
Responsibilities
- Oversee baggage, PRM, immigration, and fuel supply chain operations.
- Monitor SLAs and KPIs and drive service improvements.
- Lead cost control and digitalisation initiatives.
- Manage supplier performance and support contract activities.
- Champion safety, compliance, and a customer‑focused culture.
- Act as escalation point for operational disruptions.
- Provide clear leadership and regular operational updates.
- Lead continuous improvement across the four key domains, embedding AI and emerging technologies while fostering a culture of curiosity, innovation, and experimentation.
What We’re Looking For
- 7+ years of senior experience in airport ground operations.
- Strong knowledge of baggage, PRM, fuel, and immigration processes.
- Proven leadership of managers and cross‑functional teams.
- Experience with cost control, digitalisation, and supplier management.
- Excellent stakeholder management and communication skills.
- Calm under pressure, with a passion for operational excellence and customer service.
- Strong commercial awareness and regulatory knowledge (CAA, EASA, DfT, etc.).
What You’ll Get In Return
- Competitive base salary.
- Up to 30% bonus.
- 25 days holiday.
- BAYE, SAYE & Performance share schemes.
- 7% pension.
- Life Assurance.
- Private healthcare.
- Flexible benefits package.
- Excellent staff travel benefits.
This is a permanent role based in Luton and will be 40 hours per week. We support hybrid working and spend 60% of our time per month in the office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us.
Senior Manager Ground Operations Services in Luton employer: Easyjet
EasyJet is an exceptional employer, offering a dynamic work environment at our Luton head office, where innovation and operational excellence are at the forefront of our mission. With competitive salaries, generous bonuses, and a comprehensive benefits package including private healthcare and excellent staff travel perks, we prioritise employee well-being and growth. Join us to lead high-performance teams in a culture that champions curiosity, safety, and continuous improvement, making a meaningful impact in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Ground Operations Services in Luton
✨Connect with Local Logistic Groups
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✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
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✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Easyjet. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Senior Manager Ground Operations Services in Luton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Easyjet, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Easyjet and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Easyjet. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Easyjet
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Easyjet.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Easyjet.
