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- Tasks: Lead and oversee key operational areas in ground services for a major airline.
- Company: Join easyJet, a leader in transforming short-haul travel across Europe.
- Benefits: Competitive salary, bonus, 25 days holiday, and excellent staff travel perks.
- Why this job: Make a real impact on customer experience and operational excellence in aviation.
- Qualifications: 7+ years in airport ground operations with strong leadership skills.
- Other info: Hybrid working model with a focus on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Company EasyJet has been a leader in innovation and achievement for over 30 years, transforming short‑haul travel across the UK and Europe. We operate a fleet of more than 300 aircraft and serve more than 95 million passengers annually on over 1,000 routes.
The Team
As a pivotal leadership role within the Ground Operations Delivery function, you will report to the Head of Ground Operations Delivery and oversee four key operational service areas: Baggage Services, Accessibility (PRM), Immigration, and Fuel Supply Chain. You will lead the respective managers for each function, ensuring seamless coordination, regulatory compliance, and outstanding service delivery. You will act as a key link between the Ground Ops delivery team, Customer Experience, third‑party providers, and regulatory bodies—driving safety, operational excellence, and continuous improvement to make life easier for our customers and our people.
Read On If You
- Have proven leadership experience managing high‑performance teams, ideally within aviation or complex operational environments.
- Enjoy leading teams, shaping strategy, and driving improvement in a fast‑paced environment.
- Can be in our fantastic Luton head office 3 times per week.
Responsibilities
- Oversee baggage, PRM, immigration, and fuel supply chain operations.
- Monitor SLAs and KPIs and drive service improvements.
- Lead cost control and digitalisation initiatives.
- Manage supplier performance and support contract activities.
- Champion safety, compliance, and a customer‑focused culture.
- Act as escalation point for operational disruptions.
- Provide clear leadership and regular operational updates.
- Lead continuous improvement across the four key domains, embedding AI and emerging technologies while fostering a culture of curiosity, innovation, and experimentation.
What We’re Looking For
- 7+ years of senior experience in airport ground operations.
- Strong knowledge of baggage, PRM, fuel, and immigration processes.
- Proven leadership of managers and cross‑functional teams.
- Experience with cost control, digitalisation, and supplier management.
- Excellent stakeholder management and communication skills.
- Calm under pressure, with a passion for operational excellence and customer service.
- Strong commercial awareness and regulatory knowledge (CAA, EASA, DfT, etc.).
What You’ll Get In Return
- Competitive base salary.
- Up to 30% bonus.
- 25 days holiday.
- BAYE, SAYE & Performance share schemes.
- 7% pension.
- Life Assurance.
- Private healthcare.
- Flexible benefits package.
- Excellent staff travel benefits.
This is a permanent role based in Luton and will be 40 hours per week. We support hybrid working and spend 60% of our time per month in the office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us.
Senior Manager Ground Operations Services in Luton employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager Ground Operations Services in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry, especially those who work at EasyJet. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching EasyJet's recent initiatives and challenges in ground operations. Show us that you're not just interested in the job, but that you understand the company’s mission and how you can contribute.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing teams and driving improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the EasyJet family.
We think you need these skills to ace Senior Manager Ground Operations Services in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Manager Ground Operations Services role. Highlight your leadership experience and any relevant operational achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about aviation and how your background aligns with our mission at easyJet. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and drive improvements. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of your progress!
How to prepare for a job interview at Easyjet
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of baggage services, PRM, immigration, and fuel supply chain operations. Being able to discuss these areas confidently will show that you're not just familiar with the role but also passionate about operational excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led high-performance teams in the past. Think about specific challenges you faced and how you drove improvements. This is your chance to demonstrate your ability to manage cross-functional teams effectively.
✨Understand the Regulatory Landscape
Familiarise yourself with the relevant regulations like CAA, EASA, and DfT. Being able to discuss how you ensure compliance and safety in operations will set you apart as a candidate who takes these responsibilities seriously.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational disruptions or service improvements. Prepare to articulate your thought process and decision-making skills under pressure, showcasing your calmness and strategic thinking.