At a Glance
- Tasks: Manage airport systems, monitor performance, and coordinate exciting product upgrades.
- Company: Join easyJet, a leading airline with a commitment to innovation and inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working, and discounted travel for friends and family.
- Other info: Hybrid working policy and a focus on diversity and inclusion.
- Why this job: Be the vital link in airport operations and make a real impact on travel experiences.
- Qualifications: Experience in aviation operations and strong technical support skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Operational Support Analyst to join our Airport Management product team. In this critical role, you will be the ultimate bridge between our frontline ground operations, tech specialists, and third‑party suppliers.
What You’ll Do
- Advanced Operational Support: Manage the stability of airport systems and devices, spearheading rapid service recovery and root cause analysis during disruptions.
- Proactive Monitoring: Keep a close eye on system health dashboards and data flows to spot risks, service drops, or integration delays before they affect flights.
- Product & Change Enablement: Coordinate live testing, validation, and operational readiness for exciting new product upgrades and airport rollouts.
- On‑Call Incident Response: Join our critical incident rota to provide vital out‑of‑hours support for Priority 1 (P1) and Priority 2 (P2) system emergencies.
- Supplier & Stakeholder Collaboration: Act as the key contact for Ground Operations, Regional Delivery teams, and tech vendors to keep everyone aligned and informed.
- Access & Data Governance: Oversee platform access controls to meet strict security standards, whilst building performance reports to drive continuous improvement.
What You’ll Bring
- Aviation & Airport Expertise: A strong understanding of airport operational processes, ground handling workflows, departure control, and baggage systems.
- Technical Support Acumen: Proven experience in service operations, system tracking/monitoring, and managing software integrations.
- Supplier Coordination Skills: The ability to effectively collaborate with third‑party vendors and external partners during high‑pressure incidents and rollouts.
- Resilience & Adaptability: A cool head under pressure, with a sharp focus on maintaining operational continuity in demanding environments.
- Clear Communication: The unique ability to translate complex, technical data into simple updates for both tech specialists and frontline ground crews.
Benefits
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family.
- Annual credit for discount on easyJet holidays.
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year.
- Electric vehicle lease salary sacrifice scheme.
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues. Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.
Operational Support Analyst - Airport Management in Luton employer: Easyjet
At easyJet, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation within the aviation sector. Our Operational Support Analysts enjoy a range of benefits including a flexible working policy, generous holiday allowance, and unique opportunities like our 'Work Away' scheme, which allows you to work abroad for up to 30 days a year. With a strong focus on employee growth and inclusivity, we empower our team members to thrive in their roles while contributing to the seamless operation of airport management.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Analyst - Airport Management in Luton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Easyjet and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Easyjet!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Easyjet keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operational Support Analyst - Airport Management in Luton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Easyjet:This is your chance to really connect with the team at Easyjet. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Easyjet
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Easyjet.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Easyjet that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Easyjet. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
