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- Tasks: Support live crewing activity and ensure flights are staffed correctly during peak times.
- Company: Join easyJet, Europe's iconic low-cost airline with a vibrant culture.
- Benefits: Competitive salary, bonus, 26 days holiday, and fantastic staff travel perks.
- Why this job: Be at the heart of operations, making impactful decisions in a fast-paced environment.
- Qualifications: Experience in airline operations and strong communication skills are essential.
- Other info: Flexible shifts and a commitment to inclusivity make this role exciting.
The predicted salary is between 30000 - 42000 £ per year.
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. Our mission is to make low-cost travel easy and whatever your role here, you’ll help connect millions of people to what they love through Europe’s best airline network, great value fares and friendly service.
What makes us easyJet?
Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four behaviours. One spirit. One easyJet.
Read on if you:
- Have experience in airline or operational environments
- Enjoy working in a fast-paced, 24/7 operation
- Are comfortable working 12-hour day and night shifts
- Like being at the heart of live operations and decision making
The Team
You’ll join the Network Control team within the wider Integrated Control Centre. The Network Control Support Officer – Crewing provides direct support to the Crewing team, working collaboratively with Operations and Customer Disruption colleagues to manage the airline operation around the clock. The team takes full operational control during periods of disruption, ensuring safe, compliant and well-informed decisions are made when it matters most.
The Role
As a Network Control Support Officer – Crewing, you’ll play a key role in supporting live crewing activity during peak operational periods. Working 12-hour shifts across days and nights, you’ll help ensure flights are resourced correctly, crew rosters remain compliant, and operational queries are handled efficiently and professionally. This is a hands-on operational role, ideal for someone who thrives under pressure and enjoys being part of a team that keeps the operation moving.
What we’re looking for:
- Calling out crew from standby to cover duties in a timely and effective manner
- Monitoring crew rosters and identifying potential rule breaches, taking proactive action to resolve issues
- Ensuring flights are staffed with the correct number and mix of crew in line with safety, compliance and operational requirements
- Acting as a first point of contact for operational queries, responding clearly and professionally
- Providing flexible, practical support to the Crewing team during shifts to maintain smooth operations
Essential Key skills and experience:
- Previous experience in an airline or operational environment, including crew or network control
- Ability to remain calm and effective under pressure
- Strong communication and interpersonal skills
- PC literate, with confidence using Outlook, Excel and internet-based systems
- Flexible approach to working shifts, including days, nights and weekends
Desirable:
- Knowledge of eRes, AIMS or TOPS
- Understanding of EASA regulations and easyJet alleviations
- Working knowledge of the easyJet Operations Manual Part A
Your Health & Safety commitment:
- Working in line with easyJet policies, regulatory and industrial requirements
- Reporting any actual or potential safety or compliance risks
- Supporting investigations to improve safety, security and compliance
- Always acting in a safe and responsible manner
What You’ll Get In Return:
- Competitive base salary
- Up to 20% bonus
- 26 days’ holiday (pro rata)
- BAYE, SAYE and Performance Share Schemes
- 7% pension contribution
- Life assurance
- Flexible benefits package
- Excellent staff travel benefits
Practicalities:
This full-time role is based in Luton. You’ll work an average of fourteen 12-hour shifts per 28 days, covering day shifts (06:30–18:30) and night shifts (18:30–06:30).
Reasonable Adjustments:
At easyJet, we are committed to creating an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome applications from all backgrounds. If you need any adjustments or support during the recruitment process, please contact ma.recruitment@easyjet.com and we’ll be happy to help.
Network Control Support Officer- FTC in Luton employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Control Support Officer- FTC in Luton
✨Tip Number 1
Get to know the company inside out! Research easyJet's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operational roles. Think about scenarios where you've thrived under pressure and how you handled them. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the easyJet family!
We think you need these skills to ace Network Control Support Officer- FTC in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Control Support Officer role. Highlight any relevant experience in airline or operational environments, and don’t forget to showcase your ability to thrive under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with easyJet and how your skills align with our Promise Behaviours. Keep it friendly and professional!
Showcase Your Skills: In your application, be sure to highlight your strong communication skills and your PC literacy. Mention any experience with tools like Outlook and Excel, as these will be super useful in the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Easyjet
✨Know the Company Inside Out
Before your interview, make sure you research easyJet thoroughly. Understand their mission, values, and the specific role of the Network Control Support Officer. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Demonstrate Your Operational Experience
Since this role requires experience in an airline or operational environment, be ready to share specific examples from your past. Talk about how you've handled pressure, managed crew rosters, or resolved operational queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As a first point of contact for operational queries, strong communication is key. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few scenarios where you successfully communicated under pressure, as this will resonate well with the interviewers.
✨Be Ready for Shift Work Questions
Since the role involves 12-hour shifts, be prepared to discuss your flexibility and willingness to work nights and weekends. Share any previous experiences you have with shift work and how you manage your time and energy during those periods. This will demonstrate your commitment to the role and the team.
