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- Tasks: Support business teams by turning their needs into clear requirements for customer platforms.
- Company: Leading UK travel company with a focus on innovation and customer experience.
- Benefits: Competitive salary, discounted flights, flexible benefits, and hybrid working options.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Experience in CRM and CCaaS, especially with Salesforce Service Cloud.
- Other info: Agile work environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel company in the UK is seeking a Technical Business Analyst to support business teams and turn their needs into clear requirements. This full-time role involves collaborating with various teams to ensure effective implementation of customer-facing platforms and process improvement.
The ideal candidate will have experience in CRM and CCaaS environments, particularly with Salesforce Service Cloud, and be comfortable working in an agile setting.
The position allows for hybrid working and includes a competitive benefits package, including discounted flights and flexible benefits.
Hybrid Technical BA – Customer Platforms & CRM in Luton employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Technical BA – Customer Platforms & CRM in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those working with CRM and customer platforms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your agile methodologies and CRM knowledge. We recommend practising common interview questions related to technical business analysis and having examples ready that showcase your experience with Salesforce Service Cloud.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to show how you can help improve their customer-facing platforms.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Hybrid Technical BA – Customer Platforms & CRM in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM and CCaaS environments, especially Salesforce Service Cloud. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the travel industry and our customer platforms.
Showcase Your Agile Experience: Since this role involves working in an agile setting, make sure to mention any relevant experience you have. We appreciate candidates who can demonstrate their adaptability and teamwork in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Easyjet
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems, especially Salesforce Service Cloud. Be ready to discuss how you've used these tools in past roles and how they can improve customer-facing platforms.
✨Showcase Your Agile Experience
Since the role involves working in an agile environment, be prepared to share specific examples of how you've contributed to agile projects. Highlight your adaptability and how you’ve collaborated with cross-functional teams to achieve goals.
✨Understand the Business Needs
Before the interview, research the travel company and its customer platforms. Think about how you can translate business needs into clear requirements and be ready to discuss your approach to process improvement.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's current challenges with customer platforms and CRM. This shows your genuine interest in the role and helps you understand how you can add value to their team.