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- Tasks: Lead the charge in enhancing the in-flight customer experience and journey.
- Company: Join a leading low-cost airline with a focus on innovation.
- Benefits: Enjoy a competitive salary, up to 30% bonus, and amazing travel perks.
- Why this job: Be a key player in transforming customer experiences and driving satisfaction.
- Qualifications: Strong leadership skills and innovative thinking required.
- Other info: Hybrid working model with flexible benefits and great career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading low-cost airline in Luton seeks a Head of Product – In-flight Customer Experience to define and enhance the in-flight customer journey. The ideal candidate will possess strong leadership and innovative thinking skills, capable of inspiring teams and driving customer satisfaction improvements. This full-time role operates on a hybrid model, offering competitive salary, up to 30% bonus, and a range of employee benefits including staff travel perks and flexible benefits.
Head of Product, Inflight Experience - Lead CX Innovation in Luton employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product, Inflight Experience - Lead CX Innovation in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the airline industry, especially those who work in customer experience. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s current in-flight offerings. Show us you’re passionate about enhancing the customer journey and have innovative ideas ready to share!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We recommend checking out our website for roles that excite you and fit your skills perfectly.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Let them know you’re keen to be part of their team!
We think you need these skills to ace Head of Product, Inflight Experience - Lead CX Innovation in Luton
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing customer journeys shine through. We want to see how you can inspire teams and drive improvements in customer satisfaction.
Highlight Your Leadership Skills: Make sure to showcase your leadership experience in your written application. We’re looking for someone who can lead and innovate, so share examples of how you've successfully managed teams and projects in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. We appreciate when candidates connect their skills and experiences directly to the Head of Product position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Easyjet
✨Know the Company Inside Out
Before your interview, make sure you research the airline thoroughly. Understand their values, mission, and recent developments in customer experience. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Product, you'll need to inspire and lead teams. Prepare examples from your past experiences where you've successfully led projects or teams, particularly in enhancing customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Innovative Thinking is Key
This role requires innovative thinking to improve the in-flight customer journey. Come prepared with ideas or strategies that could enhance customer satisfaction. Think about trends in the airline industry and how they could be applied to this position.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's vision for in-flight experiences and how they measure customer satisfaction. This shows that you're not just interested in the role, but also in contributing to the company's success.