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- Tasks: Lead the development of secure, user-friendly identity management solutions.
- Company: Join a dynamic e-Commerce team focused on enhancing user experiences.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible benefits.
- Why this job: Make a real impact on user security and personalisation in a fast-paced environment.
- Qualifications: Experience in product management and a strong understanding of IAM systems.
- Other info: Hybrid working model with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting new opportunity for a Digital Product Owner specialising in Identity and Access Management, to join our e-Commerce Team, taking ownership of account management, authentication, and user profile areas. This role is central to enhancing our user experience and ensuring secure, personalised interactions across our platforms. You will own the product roadmap for Identity and Access Management (IAM), delivering robust, secure, and seamless authentication and authorisation across all user journeys.
As we evolve our personalisation capabilities through the integration of a Customer Data Platform (CDP), you will work closely with other product owners and teams across the business to ensure IAM foundations are in place to support personalised and secure user experiences. While you won’t own the personalisation strategy itself, your work will be critical to enabling it. You will also shape the My Account area, ensuring it supports personalised journeys, loyalty features, and a user-centric experience. This is a permanent opportunity, located at our Luton Head office (Hybrid Working).
What you will be doing:
- Manage product backlogs, quarterly roadmaps, KPIs and contributing to the broader identity management strategy.
- Lead Agile ceremonies alongside delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retros, while supporting the team in delivering value iteratively and continuously.
- Maintain a prioritised backlog of clearly articulated EPICs and User Stories.
- Own and evolve the roadmap for account management and authentication, delivering secure, scalable and user-friendly identity experiences.
- Drive improvements to the My Account area, with a focus on usability, trust, flexibility for personalisation and loyalty features.
- Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users.
- Partner with Digital Security, Legal, Customer Service and Analytics teams to ensure that solutions address real customer problems and strike the right balance between frictionless customer experience and cybersecurity best practices.
- Use customer insights, data and experimentation to make evidence-based decisions, not assumptions.
- Participate in quarterly Planning with the wider team.
- Bring innovation and creative thinking to how we support customers, challenging the status quo with a clear product mindset.
- Own the full end-to-end product lifecycle from discovery through to delivery, iteration and success measurement.
What you will bring to the team:
- Strong Product mindset, build products based on customer needs, not opinions.
- Experience owning digital identity products and improving self-serve account journeys in B2C.
- Deep understanding of UX, Accessibility and how to build with inclusion in mind.
- Expert knowledge of Identity and Access Management (IAM) systems, including encryption, threat detection, and account lifecycle management.
- Strong understanding of authentication protocols such as OAuth, OpenID Connect, and SAML.
- Ability to balance seamless customer experience with robust cybersecurity, ensuring user trust and platform resilience.
- Strong communicator, comfortable with ambiguity and confident using data to validate decisions.
- Understanding of data privacy laws (e.g. GDPR, CCPA) and their implications on identity and personalisation.
- Familiar with SSO, multi-factor authentication (MFA), and secure session management.
- 3+ years of proven Product management experience in a B2C e-Commerce environment.
- Avid Agile practitioner.
- Can do attitude, positive, delivery & results orientated team player.
- Familiar with WCAG 2.2 principles and guidelines.
- Ability to work in a fast paced, ambitious team under pressure.
- Airline/Travel industry experience desired although not necessary.
- Familiar with tools such as Jira, Confluence, Miro, ContentSquare and Userlytics.
What we can offer you:
- Competitive base salary.
- Up to 20% bonus.
- 25 days holiday.
- BAYE, SAYE & Performance share schemes.
- 7% pension.
- Life Assurance.
- Flexible benefits package.
- Excellent staff travel benefits.
Digital Product Owner - IAM in Luton employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner - IAM in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Digital Product Ownership and IAM. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for user experience and security during interviews. Share examples of how you've improved user journeys in the past, and be ready to discuss your understanding of IAM systems and protocols.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Digital Product Owner - IAM in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Digital Product Owner role. Highlight your experience with Identity and Access Management, and don’t forget to showcase your understanding of UX and accessibility. We want to see how you can bring value to our e-Commerce Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing user experiences and how your skills align with our goals. Be sure to mention any relevant projects or achievements that demonstrate your product mindset.
Showcase Your Agile Experience: Since we’re all about Agile here at StudySmarter, make sure to highlight your experience leading Agile ceremonies and managing product backlogs. We love seeing candidates who can drive iterative value and keep teams on track!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your materials in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Easyjet
✨Know Your IAM Stuff
Make sure you brush up on your knowledge of Identity and Access Management systems. Be ready to discuss authentication protocols like OAuth and OpenID Connect, as well as how you can balance user experience with cybersecurity. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Product Mindset
Prepare to talk about how you’ve built products based on customer needs rather than assumptions. Bring examples of how you've used customer insights and data to drive decisions in your previous roles. This will demonstrate your ability to own the product lifecycle and deliver value iteratively.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, be ready to share experiences where you’ve successfully collaborated with others, such as Digital Security or Customer Service. Highlight your experience leading Agile ceremonies and how you’ve contributed to a team’s success through effective communication.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to account management and user experience. Think about past situations where you’ve had to innovate or challenge the status quo. This will help you illustrate your problem-solving skills and your ability to think creatively under pressure.
