DescriptionTechnical Business Analyst - Salesforce Customer PlatformsINTROReady to make your next move? Join a team with unstoppable drive and passion at easyJet holidays.In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone - and to do this we’re building remarkable teams with modern ways of working.By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. Make it easyJet holidays.READ ON IF YOU> Have experience working as a Technical Business Analyst, translating business needs into clear technical requirements and delivering successful technology change.> Bring strong Salesforce experience, ideally Salesforce Service Cloud, gained within a customer service or contact centre environment.> Enjoy working with a broad range of stakeholders and acting as the bridge between business and technology teams.> Have experience gathering requirements, facilitating workshops, creating process maps and writing user stories.> Thrive in agile environments and enjoy seeing solutions through from discovery to delivery.> Can be in our fantastic Luton head office 3 x per week.THE TEAMeasyJet holidays has grown rapidly since launch and has become one of the UK's fastest-growing tour operators.Within Technology, the Platforms team is responsible for managing and evolving a range of business-critical platforms that support our customers and colleagues. Working closely with Product teams, business stakeholders and technology partners, the team delivers continual improvements that help drive our ambition to become the number one holidays company.THE ROLEAs a Technical Business Analyst within our Customer Platforms team, you'll play a key role in shaping and delivering enhancements across our customer service technology landscape, with a particular focus on Salesforce and Amazon Connect.You'll work closely with business stakeholders to understand opportunities and challenges, translating requirements into clear deliverables for development teams. Acting as the link between business and technology, you'll help ensure solutions are practical, valuable and successfully adopted.Capturing, analysing and documenting business and technical requirements for customer platform initiatives.> Facilitating workshops and discovery sessions to define business needs, priorities and future enhancements.> Partnering with development teams, DevOps colleagues and third-party suppliers throughout delivery.> Supporting solution implementation, testing, training and business adoption activities.> Identifying opportunities to improve customer service processes, contact centre performance and user experience.QualificationsWHAT WE'RE LOOKING FOR> A minimum of three years' experience operating as a Technical Business Analyst.> Strong Salesforce experience is essential, ideally Salesforce Service Cloud within a contact centre or customer service environment.> Strong stakeholder management skills with the ability to influence and engage business, operational and technical teams.> Experience creating user stories, business requirements and supporting agile delivery methodologies.> A curious mindset, positive attitude and genuine desire to understand business challenges and identify effective solutions.Experience with AI-driven customer service capabilities such as Salesforce Einstein, Agentforce or similar tools.> Experience within travel, leisure or another customer-centric contact centre environment.WHAT YOU'LL GET IN RETURN> Up to 20% maximum bonus> PMI> 7% pension contributions> Excellent staff travel benefits> 25 days of annual leave + bank holidays> Annual credit towards an easyJet holiday> Various flexible benefits and extrasPRACTICALITIESThis full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.#LI-DL1 #LI-HYBRID #LI-MR1Job Field: Technology - easyJet holidaysOrganization: easyJet HolidaysSchedule: Full-time
Technical Business Analyst - Full Time in London employer: Easyjet
At easyJet, we are proud to be a leading low-cost airline that not only connects millions of customers across Europe but also fosters a vibrant and inclusive workplace culture. As a Lead Software Engineer in our optimisation engineering team, you will enjoy competitive salaries, generous holiday allowances, and unique benefits like discounted travel for friends and family, all while working in a collaborative environment that encourages innovation and personal growth.
