easyJet is seeking a Senior CRM & Customer Journey leader to own the Active Travel lifecycle from post-booking to completion. You will align CRM, product, analytics and operations to drive digital adoption, ancillary revenue and conversion across app, web, email, push and other touchpoints.
You will lead cross-functional teams, shape end-to-end journeys, and prioritise initiatives to balance customer value with business objectives, including upsell opportunities.
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Senior Customer Journey & CRM Lead – Growth & Personalization in London employer: Easyjet
easyJet is an exceptional employer, offering a dynamic work environment where innovation and sustainability are at the forefront of our mission. As a Future Fuels Manager based in Luton, you'll benefit from a strong focus on employee growth, competitive bonuses, and excellent travel perks, all while contributing to our ambitious sustainability goals. Our collaborative culture encourages you to build meaningful relationships with industry leaders, ensuring your role is both impactful and rewarding.
