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- Tasks: Manage IT incidents and ensure seamless service integration across platforms.
- Company: Join easyJet, Europe's iconic low-cost airline with a vibrant culture.
- Benefits: Competitive salary, bonus potential, flexible benefits, and discounted travel for friends and family.
- Why this job: Shape the future of easyJet's operations in a dynamic and innovative environment.
- Qualifications: Experience in IT management, governance, and service improvement required.
- Other info: Hybrid working policy and commitment to inclusivity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
We are easyJet – a FTSE-100 listed, £multi-billion low cost airline that serves tens of millions of customers every single year. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We are on a mission to make low cost travel easy.
Join easyJet's IT Services and Airline Operations (ITSO) organisation, responsible for delivering trustworthy, scalable, and efficient IT infrastructure services to support easyJet's growth and ambitions. Our Platforms form the backbone of our technology capabilities, including Observability, Hosting, Connectivity, Identity and Access, and IT Common Tools.
As an IT Service Assurance Specialist within the Identity and Access Management team, you will oversee the execution of standardised IT service management processes, tools, and frameworks. You will work closely with Supplier teams to ensure consistency and quality of service integration practices across platforms and products.
Job Accountabilities:
- Manage and resolve IT incidents, including major incident management (on-call required)
- Prevent recurring issues through effective problem management
- Ensure service continuity, design, and transition
- Streamline change and capacity management processes
- Maintain service catalogue and knowledge management for accessibility and compliance
- Manage configuration items and ensure asset, patch compliance, and disaster recovery planning
- Align service integration strategies with platform objectives
- Monitor and enhance value delivered by platform processes
- Collaborate with Service Integration Lead and Community of Practice to drive process improvements
Key Skills & Experience:
- Extensive experience in IT departments, providing cross-functional IT management
- Strong background in IT governance, policy definition, and process improvement
- Understanding of IT systems, architectures, and technologies
- Experience in IT service management (ITSM) and ITIL
- Proven ability to maximise offshore resource models and manage third-party suppliers
- Excellent planning, orchestration, and data analysis skills
- Strong stakeholder communication, influencing, and negotiation skills
- Ability to motivate teams and adapt plans to achieve business outcomes
Competencies:
- Builds positive relationships and supports team goals
- Understands business performance and external environment
- Focused on customer and shareholder value
- Delivers results and reviews progress
- Motivates self and team to achieve objectives
Hours: Full-time, 40 hours per week (On-call rota required)
Why Join Us?
This is a unique opportunity to shape the future of easyJet's operations, working at the heart of a dynamic and innovative airline. You will work alongside senior leaders and play a pivotal role in delivering transformation at scale.
What you will get in return:
- Competitive base salary
- 20% bonus potential
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- 'Work Away' scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work: We operate a hybrid working policy of 60% of the month spent with colleagues.
We look forward to your application and the possibility of you flying high with our team.
Application Process: Interested candidates should apply through our careers portal.
Reasonable Adjustments: At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, please contact us. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
IT Service Assurance Specialist in London employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Assurance Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former easyJet employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding easyJet's core values: Safe, Bold, Welcoming, and Challenging. Think of examples from your past experiences that showcase these behaviours – it’ll show you’re a great fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you articulate your thoughts clearly and build confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be in the loop for any updates directly from us.
We think you need these skills to ace IT Service Assurance Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Assurance Specialist role. Highlight your experience in IT service management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with easyJet and how your background aligns with our mission. Let us know what makes you a great fit for our culture and values.
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've managed IT incidents or improved processes in previous roles. We love candidates who can demonstrate their ability to tackle challenges head-on and drive improvements.
Apply Through Our Website: Don't forget to apply through our careers portal! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Easyjet
✨Know Your ITIL Inside Out
As an IT Service Assurance Specialist, you'll need to demonstrate a solid understanding of IT service management and ITIL principles. Brush up on key concepts and be ready to discuss how you've applied them in past roles. This will show your potential employer that you're not just familiar with the theory but can also implement it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed and resolved IT incidents in the past. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will highlight your ability to handle pressure and ensure service continuity, which is crucial for the role.
✨Communicate Like a Pro
Strong stakeholder communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've influenced and negotiated with teams or suppliers in previous positions. This will demonstrate your ability to build positive relationships and support team goals.
✨Align with easyJet's Values
Familiarise yourself with easyJet's Promise Behaviours: Safe, Bold, Welcoming, and Challenging. Think about how these values resonate with your own work ethic and experiences. During the interview, share examples that reflect these behaviours, showing that you're not just a fit for the role but also for the company culture.
