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- Tasks: Analyse customer data to drive insights and improve experiences across easyJet.
- Company: Join easyJet, a leading low-cost airline connecting millions across Europe.
- Benefits: Enjoy a competitive salary, hybrid work options, and a vibrant team culture.
- Why this job: Make a real impact on customer experience in a fast-paced, dynamic environment.
- Qualifications: Experience in data analysis and proficiency with BI tools like Tableau.
- Other info: Collaborative team focused on delivering actionable insights for business success.
The predicted salary is between 28800 - 48000 £ per year.
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
- Have proven experience in a data analyst, BI analyst or analytics role
- Enjoy working with large datasets and using BI tools like Tableau
- Can be in our fantastic Luton head office 3 x per week
The Team:
You’ll join our Customer Strategy & Insights team, who enable the business to make better customer-led decisions through data, insight and research. We’re collaborative, fast-paced and focused on delivering actionable analytics that drive easyJet’s success.
The Role:
As a Customer Insight Analyst, you’ll deliver robust customer, CX and performance analytics that underpin insight across the business. You’ll focus on data analysis, reporting and dashboarding, building the analytical foundation for our Insight Consultants.
- Analyse customer experience and satisfaction data across Airport, Inflight and Service Recovery touchpoints
- Support monthly and quarterly reporting of customer KPIs, including CSAT
- Identify trends, drivers and anomalies in customer performance data
- Build, maintain and iterate customer and CX dashboards using Tableau (or equivalent tools)
- Ensure metrics are clearly defined, consistent and documented
- Work with central analytics teams to extract, transform and validate customer datasets
- Conduct ad-hoc and structured analysis in response to business questions
- Translate complex analysis into concise summaries for non-technical stakeholders
- Manage multiple analytical tasks and priorities independently
- Contribute to continuous improvement of customer analytics capability and standards
Business Area: Marketing
Primary Location: United Kingdom-London-London Luton Airport
Organisation: Marketing
Schedule: Full-time
Customer Insight Analyst in London employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former easyJet employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Be ready to discuss how you've used BI tools like Tableau in past roles. We want to see your passion for turning data into actionable insights!
✨Tip Number 3
Show us your analytical thinking! During interviews, be prepared to tackle case studies or hypothetical scenarios. This is your chance to demonstrate how you approach problem-solving with data.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the easyJet family.
We think you need these skills to ace Customer Insight Analyst in London
Some tips for your application 🫡
Show Off Your Data Skills: Make sure to highlight your experience with data analysis and BI tools like Tableau in your application. We want to see how you've used these skills to drive insights and make decisions in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We love a good story, but we also appreciate clarity. Make sure your points are easy to understand, especially when discussing complex analyses.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect how your experience aligns with our Customer Insight Analyst role. Show us why you’re the perfect fit for easyJet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the easyJet family!
How to prepare for a job interview at Easyjet
✨Know Your Data Tools
Make sure you’re familiar with BI tools like Tableau, as they’ll likely ask you about your experience with them. Brush up on how to create dashboards and visualise data effectively, as this will show you can hit the ground running.
✨Understand Customer Experience Metrics
Get a good grasp of customer satisfaction metrics like CSAT and how they relate to business performance. Be ready to discuss how you’ve used data to drive insights in previous roles, as this will demonstrate your analytical skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer data scenarios. Think of examples from your past work where you identified trends or anomalies in data and how you communicated those findings to non-technical stakeholders.
✨Show Your Collaborative Spirit
easyJet values collaboration, so be prepared to talk about how you’ve worked with teams in the past. Share examples of how you’ve contributed to projects and supported colleagues, as this aligns with their welcoming and challenging behaviours.
