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- Tasks: Manage consumer claims and coordinate legal challenges from start to finish.
- Company: Join a leading airline with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Dynamic work environment with a supportive team culture.
- Why this job: Make a difference by helping consumers navigate their legal rights in the aviation industry.
- Qualifications: Strong organisational skills and a keen interest in consumer law.
The predicted salary is between 30000 - 40000 £ per year.
As a Consumer Claims Paralegal, you will coordinate and process consumer legal challenges arising from operational disruptions. You will assess claims related to delays and cancellations, determine which cases to legally challenge and which to settle, and manage cases end‑to‑end in collaboration with internal and external stakeholders.
Responsibilities
- Manage a caseload of litigated consumer claims from initial receipt through settlement or final hearing.
- Process claims for compensation and refunds in line with EasyJet’s Terms and Conditions, EU261 legislation, and the Montreal Convention.
- Draft legal documents including defences, witness statements, and trial preparation materials.
- Coordinate cases, settlements and judgments with internal and external legal representatives across multiple jurisdictions.
- Access and analyse aviation operational systems to support legal defences and out‑of‑court settlements.
- Secure and preserve evidence related to disruption management decisions in cooperation with operational teams.
- Provide support to the Disputes team and advise customer‑service on EU261 and broader consumer‑law queries, including those from regulators and enforcement bodies.
- Maintain accurate databases, systems and reports relating to flight disruptions and claims.
Consumer Claims Paralegal in London employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Claims Paralegal in London
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work with consumer claims. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of EU261 legislation and the Montreal Convention. Be ready to discuss how you would handle specific consumer claims scenarios, showing off your problem-solving skills and legal know-how.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. We recommend checking out our website for roles that suit your skills and passions, making your application stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and remind them why you’re the perfect fit.
We think you need these skills to ace Consumer Claims Paralegal in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Consumer Claims Paralegal role. Highlight relevant experience, especially in managing legal claims and working with stakeholders. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about consumer law and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail: As a paralegal, attention to detail is key. In your application, make sure to demonstrate this skill. Whether it's through your writing or how you present your information, we want to see that you can spot the little things that matter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Easyjet
✨Know Your Legislation
Familiarise yourself with EU261 legislation and the Montreal Convention. Being able to discuss these laws confidently will show that you understand the legal framework you'll be working within.
✨Case Management Skills
Prepare examples of how you've managed cases or projects in the past. Highlight your ability to coordinate with various stakeholders, as this role requires collaboration across multiple jurisdictions.
✨Drafting Documents
Brush up on your legal drafting skills. Be ready to discuss your experience with creating legal documents like defences and witness statements, as this is a key part of the job.
✨Analytical Mindset
Showcase your analytical skills by discussing how you've accessed and interpreted data in previous roles. This will demonstrate your ability to support legal defences effectively.