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For Companies At a Glance
- Tasks: Provide top-notch customer support for French-speaking holidaymakers, resolving queries and emergencies.
- Company: Join EasyJet Holidays, the UK's fastest-growing tour operator with a focus on innovation.
- Benefits: Enjoy competitive salary, bonuses, private medical cover, and heavily discounted flights.
- Why this job: Make a real difference in customers' holiday experiences while developing your skills.
- Qualifications: Fluency in French and English, plus experience in fast-paced customer service.
- Other info: Flexible shifts, generous leave, and a commitment to inclusivity in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Job Overview
As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on inbound calls, offering solutions and resolving queries for our French customers. This role supports the Holiday Operations Centre (HOC) located at our HQ in Luton, where you’ll help customers during their holiday with advice, guidance, complaint resolution or emergency assistance.
Responsibilities
You will:
- Handle a high volume of inbound calls while maintaining excellent customer service standards.
- Resolve queries, complaints and emergencies for customers on holiday.
- Identify customer needs and ensure their welfare during their stay.
- Work closely with On Holiday Support Team Leaders and Duty Managers for any escalated issues.
Qualifications
Required:
- Fluency in both written and spoken French and English.
- Experience in a fast‑paced, demanding customer‑facing environment.
- Confidence dealing with stressful situations and handling high call volumes.
- Excellent communication skills and a passion for delivering the highest standards of customer service.
Bonus:
- Proficiency in any other European language.
Working Conditions
The role is permanent and full‑time, based onsite at the EasyJet Holidays HQ near Luton Airport. You will work a mixture of day and night shifts, following staff rosters such as 5‑on/5‑off, 4‑on/5‑off and 5‑on/4‑off.
Benefits
- Competitive base salary.
- Company‑wide bonus scheme.
- Private medical cover.
- 5% pension contribution.
- Share options and life assurance.
- Flexible benefits tailored to your needs.
- Heavily discounted flights for yourself and loved ones.
- Free easyJet Plus membership.
- Annual holiday vouchers.
- Generous annual leave entitlement.
Reasonable Adjustments
We are dedicated to fostering an inclusive workplace. If you need adjustments or support during the application or recruitment process—such as extra time for assessments or accessible interview locations—please contact ma.recruitment@easyjet.com.
About EasyJet Holidays
EasyJet Holidays was launched in 2019 with a mission to provide brilliant holidays at unbeatable prices. We’re the UK’s fastest growing tour operator and a highly regarded workplace in travel, offering modern working methods and a platform for innovation and personal growth.
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French Speaking Customer Support Advisor employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Support Advisor
✨Tip Number 1
Get to know the company! Research EasyJet Holidays and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires fluency in both French and English, brush up on your language skills. Try role-playing common customer scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle high-pressure situations or difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the EasyJet Holidays family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace French Speaking Customer Support Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous roles, focus on experiences that showcase your customer service skills, especially in fast-paced environments. We love seeing how you've handled stressful situations and resolved customer queries.
Be Personable: Your written application should reflect your personality! Use a friendly tone and let your passion for customer service shine through. We’re looking for someone who can connect with our customers, even before they pick up the phone.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Easyjet
✨Brush Up on Your French
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with EasyJet Holidays and their mission. Understanding their values and recent developments will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for High-Pressure Situations
Given the fast-paced nature of the role, think about examples from your past experiences where you've successfully handled stressful situations or high call volumes. Be ready to share these stories during the interview to demonstrate your capability.
✨Showcase Your Customer Service Passion
This position is all about delivering exceptional customer care. Prepare to discuss what excellent customer service means to you and how you've gone above and beyond for customers in previous roles. This will highlight your commitment to the role.
