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- Tasks: Provide exceptional customer care to French-speaking holidaymakers, resolving queries and offering solutions.
- Company: Join easyJet holidays, a fast-growing tour operator with a vibrant culture.
- Benefits: Enjoy competitive salary, private medical cover, discounted flights, and flexible benefits.
- Why this job: Make a real difference in customers' holiday experiences while developing your skills.
- Qualifications: Fluency in French and English, with experience in fast-paced customer service.
- Other info: Permanent role with excellent career development opportunities and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are recruiting for a French Speaking On Holiday Support Advisors to join us in July 2025.
As an On Holiday Support Advisor, you\\\’ll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to our French Customers. We go the extra mile to identify our customers\\\’ needs and resolve their complaints, dealing with challenges, assisting in emergency situations, and protecting their welfare. You\\\’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers.
You\’ll be working in our Holidays Operations Centre (HOC) which is based on site at our HQ in Luton. The HOC is at the heart of our customer operations at easyJet holidays, and we are there to support our customers whilst they are on holiday with us. That support might be giving advice or guidance, resolving complaints or issues, or providing assistance for any emergencies or incidents while our customers are in resort.
Requirements
First and foremost you must be fluent in written and spoken French. This role will be ideal for you if you have experience of working in a fast paced and demanding customer facing environment. You\\\’ll need to be confident dealing with stressful situations, able to work at pace and handle a high volume of calls, be an excellent communicator, and passionate about delivering the highest standards of customer service. Fluency in both French and English is essential, and any other European languages would be a bonus. You\\\’ll also need to be able to work shifts.
Contract and Benefits
Our French On Holiday Support Advisors are offered a permanent contract and work a mixtures of day and night shifts, on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off. In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, private medical cover, and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You\\\’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
Development and Culture
At easyJet holidays, we\\\’re committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, we strive to do the same for our people. The possibilities are endless with us, where would you like to go?
Role Details
The role is permanent, full-time and based onsite at our easyJet holidays HQ near Luton Airport.
Reasonable Adjustments
Reasonable Adjustments: At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
About easyJet holidays
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we\\\’re building remarkable teams with modern ways of working.
By joining us you\\\’ll be part of the UK\\\’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You\\\’ll be given autonomy to do your job, a platform to share your ideas, and you\\\’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role
Make it easyJet holidays.
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French Speaking Customer Support Advisor employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Support Advisor
✨Tip Number 1
Get to know the company inside out! Research easyJet holidays, their values, and what makes them tick. This way, when you get that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your French! Since this role is all about helping French customers, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This could give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at easyJet holidays. Don’t miss out on this opportunity!
We think you need these skills to ace French Speaking Customer Support Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in French and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous work experience, focus on roles where you’ve provided customer support or dealt with challenging situations. We love seeing how you’ve gone the extra mile for customers in the past!
Be Yourself: Let your personality shine through in your application! We’re looking for passionate individuals who are excited about delivering top-notch customer service. Don’t be afraid to show us what makes you unique.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your amazing application as soon as possible!
How to prepare for a job interview at Easyjet
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer scenarios in French to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with easyJet holidays and their mission. Understand their commitment to customer service and sustainability. This will help you align your answers with their values during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully handled difficult customer situations. Be ready to discuss how you resolved complaints or assisted customers in emergencies, as these are key aspects of the role.
✨Show Your Passion for Customer Service
Demonstrate your enthusiasm for delivering exceptional customer care. Share stories that highlight your dedication to going the extra mile for customers, as this is crucial for a position in customer support.
