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- Tasks: Manage finance for Disruption and Customer Contact Centre, driving performance and strategic planning.
- Company: Join easyJet, Europe's iconic low-cost airline connecting millions every year.
- Benefits: Competitive salary, bonus, 25 days holiday, flexible benefits, and excellent staff travel perks.
- Why this job: Be part of a dynamic team making low-cost travel easy and impactful.
- Qualifications: Qualified accountant with 3+ years experience in fast-paced environments.
- Other info: Hybrid working model with a focus on inclusivity and career development.
The predicted salary is between 55000 - 65000 ÂŁ per year.
We are easyJet - a FTSE listed, multi‑billion pound low‑cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low‑cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
READ ON IF YOU
- Have experience as a qualified accountant with 3+ years post‑qualification experience
- Enjoy working in large, complex, fast‑moving organisations
- Can be in our fantastic Luton head office 3 x per week
THE TEAM Our Operations Finance team partners with our Operations colleagues to deliver our strategy of making low‑cost travel easy. This role sits within the Customer and Network Operations Finance sub‑team, reporting to the Senior Finance Manager for Customer and Network Operations and managing one direct report.
THE ROLE As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performance, acting as a key contact for the Integrated Control Centre, Operations Insights & Improvements, Customer Management Centre, and Procurement teams. You will lead strategic and annual planning processes, including the annual Business Plan, 5 year Strategic Plan, month‑end deliverables, monthly forecasting, and projects. You will drive and monitor initiatives for the EDGE cost saving programme and proactively engage with business partners to deliver ad hoc requests, such as scenario planning during mass disruption, ensuring the right balance of cost, operational performance, and customer satisfaction. You will motivate and support your direct report and contribute to the wider team’s development.
Requirements of the Role
- Qualified accountant with 3 years post‑qualification experience
- Experience in large, complex, fast‑moving organisations
- Strong analysis and variance interpretation skills with exceptional attention to detail
- Ability to manage and interpret large datasets; passion for automation and process improvement
- Proven ability to business partner and influence senior stakeholders
- Proactive self‑starter with strong commercial acumen
- Excellent Excel skills; Planning Analytics experience a bonus
- Aviation experience welcome but not essential
What you’ll get in return
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 7% pension
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
Practicalities This full‑time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.
Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Finance Manager - Disruption and Contact Centre employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Manager - Disruption and Contact Centre
✨Tip Number 1
Network like a pro! Reach out to current or former easyJet employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research easyJet’s recent news, their values, and how they operate. This shows you’re genuinely interested and ready to contribute to their mission of making low-cost travel easy.
✨Tip Number 3
Practice your answers to common finance manager questions. Think about how your experience aligns with the role and be ready to discuss specific examples that highlight your skills in financial management and stakeholder engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the easyJet team!
We think you need these skills to ace Finance Manager - Disruption and Contact Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Finance Manager role. Highlight your experience in financial management, especially in disruption and customer contact areas. We want to see how your skills align with our mission at easyJet!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at easyJet and how your background makes you the perfect fit for this role. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since this role involves managing large datasets and financial analysis, make sure to showcase your analytical skills in your application. We love candidates who can demonstrate their attention to detail and passion for process improvement!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Easyjet
✨Know Your Numbers
As a Finance Manager, you'll need to demonstrate your financial acumen. Brush up on key financial metrics and be ready to discuss how you've used data to drive decisions in previous roles. Prepare examples that showcase your analytical skills and attention to detail.
✨Understand easyJet's Culture
Familiarise yourself with easyJet's Promise Behaviours: Safe, Bold, Welcoming, and Challenging. Think of examples from your past experiences that align with these behaviours. This will show that you not only understand the company’s values but also embody them.
✨Prepare for Scenario Questions
Given the nature of the role, expect questions about handling disruptions and managing costs effectively. Prepare scenarios where you've successfully navigated challenges in fast-paced environments. Highlight your proactive approach and ability to influence stakeholders.
✨Showcase Your Leadership Skills
As you'll be managing a direct report, be ready to discuss your leadership style. Share examples of how you've motivated teams or supported colleagues in their development. This will demonstrate your capability to contribute positively to the team dynamic at easyJet.