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- Tasks: Lead the development of secure, user-friendly identity management solutions.
- Company: Join a dynamic e-Commerce team at a leading company in Luton.
- Benefits: Enjoy competitive salary, bonuses, flexible benefits, and excellent travel perks.
- Why this job: Make a real impact on user experiences while enhancing security and personalisation.
- Qualifications: 3 years of product management experience in B2C e-Commerce and strong understanding of IAM.
- Other info: Hybrid working environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting new opportunity for a Digital Product Owner specialising in Identity and Access Management, to join our e-Commerce Team, taking ownership of account management, authentication, and user profile areas. This role is central to enhancing our user experience and ensuring secure, personalised interactions across our platforms.
You will own the product roadmap for Identity and Access Management (IAM), delivering robust, secure, and seamless authentication and authorisation across all user journeys. As we evolve our personalisation capabilities through the integration of a Customer Data Platform (CDP), you will work closely with other product owners and teams across the business to ensure IAM foundations are in place to support personalised and secure user experiences. While you won’t own the personalisation strategy itself, your work will be critical to enabling it. You will also shape the My Account area, ensuring it supports personalised journeys, loyalty features, and a user-centric experience. This is a permanent opportunity, located at our Luton Head office! (Hybrid Working)
What you will be doing:
- Manage product backlogs, quarterly roadmaps, KPIs and contribute to the broader identity management strategy.
- Lead Agile ceremonies alongside delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retros, while supporting the team in delivering value iteratively and continuously.
- Maintain a prioritised backlog of clearly articulated EPICs and User Stories.
- Own and evolve the roadmap for account management and authentication, delivering secure, scalable and user-friendly identity experiences.
- Drive improvements to the My Account area, with a focus on usability, trust, flexibility for personalisation and loyalty features.
- Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users.
- Partner with Digital Security, Legal, Customer Service and Analytics teams to ensure that solutions address real customer problems and strike the right balance between frictionless customer experience and cybersecurity best practices.
- Use customer insights, data and experimentation to make evidence-based decisions, not assumptions.
- Participate in quarterly Planning with the wider team.
- Bring innovation and creative thinking to how we support customers, challenging the status quo with a clear product mindset.
- Own the full end-to-end product lifecycle from discovery through to delivery, iteration and success measurement.
What you will bring to the team:
- Strong Product mindset, build products based on customer needs, not opinions.
- Experience owning digital identity products and improving self-serve account journeys in B2C.
- Deep understanding of UX, Accessibility and how to build with inclusion in mind.
- Expert knowledge of Identity and Access Management (IAM) systems, including encryption, threat detection, and account lifecycle management.
- Strong understanding of authentication protocols such as OAuth, OpenID Connect, and SAML.
- Ability to balance seamless customer experience with robust cybersecurity, ensuring user trust and platform resilience.
- Strong communicator, comfortable with ambiguity and confident using data to validate decisions.
- Understanding of data privacy laws (e.g. GDPR, CCPA) and their implications on identity and personalisation.
- Familiar with SSO, multi-factor authentication (MFA), and secure session management.
- 3 years of proven Product management experience in a B2C e-Commerce environment.
- Avid Agile practitioner.
- Can do attitude, positive, delivery & results orientated team player.
- Familiar with WCAG 2.2 principles and guidelines.
- Ability to work in a fast paced, ambitious team under pressure.
- Airline/Travel industry experience desired although not necessary.
- Familiar with tools such as Jira, Confluence, Miro, ContentSquare and Userlytics.
What we can offer you:
- Competitive base salary.
- Up to 20% bonus.
- 25 days holiday.
- BAYE, SAYE & Performance share schemes.
- 7% pension.
- Life Assurance.
- Flexible benefits package.
- Excellent staff travel benefits.
Digital Product Owner - IAM employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner - IAM
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their IAM strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in product management and user experience can enhance their IAM offerings. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Digital Product Owner - IAM
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Identity and Access Management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Product Mindset: We’re looking for someone with a strong product mindset, so be sure to include examples of how you've built products based on customer needs. Share specific instances where you’ve improved user experiences or driven product innovation.
Be Data-Driven: Since we value evidence-based decisions, include any data or metrics that demonstrate your impact in previous roles. Whether it’s improving user engagement or streamlining processes, numbers speak volumes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our e-Commerce Team.
How to prepare for a job interview at Easyjet
✨Know Your IAM Stuff
Make sure you brush up on your knowledge of Identity and Access Management systems. Be ready to discuss authentication protocols like OAuth and OpenID Connect, as well as how you can balance user experience with cybersecurity. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Product Mindset
Prepare examples that highlight your strong product mindset. Talk about how you've built products based on customer needs rather than assumptions. Use specific instances where you’ve improved self-serve account journeys or enhanced user experiences, especially in a B2C environment.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, be ready to discuss your experience in leading Agile ceremonies and collaborating with cross-functional teams. Share how you’ve partnered with Digital Security, Legal, and Customer Service to create solutions that address real customer problems.
✨Data-Driven Decision Making
Demonstrate your ability to use customer insights and data to make evidence-based decisions. Prepare to talk about how you’ve used experimentation and analytics to validate your choices in previous roles. This will show that you’re not just a gut-feeling decision-maker but someone who relies on solid data.
