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For Companies At a Glance
- Tasks: Lead the development of easyJet's web products, enhancing customer engagement and satisfaction.
- Company: Join easyJet, a leading airline focused on delivering exceptional digital experiences for customers.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and fantastic staff travel perks.
- Why this job: Be part of a dynamic team that champions innovation and puts customers first in a fast-paced environment.
- Qualifications: 2+ years in product management and 3-5+ years in IT development processes required.
- Other info: This is a permanent hybrid role based in Luton.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We have an exciting new opportunity for a Digital Product Owner to join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do. You will own & deliver areas of easyJet’s web products and experiences for our customers, driving commercial return and increased customer engagement & satisfaction. You’ll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at the heart of our thinking. This is a permanent role, based in Luton. (Hybrid Working)
Key Accountabilities
- A hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment.
- A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness.
- Data-driven in your approach, basing decisions on facts rather than opinions.
- Strong background in both quantitative and qualitative user research and testing.
- Experience in ecommerce journeys, with understanding of trading pressures, customer and operational impacts.
- Brings solid product experience, with a deep understanding of the end-to-end lifecycle from discovery through to delivery and iteration.
- A people person who actively seeks out and collaborates with a range of stakeholders across the business.
- Self-motivated and results-driven, with a “take charge” attitude to manage the full development cycle of a product.
- Agile and innovative, with the tenacity to thrive in a constantly changing environment.
- Able to balance marketing, technology, analytics and experimentation at all times.
- Strong presentation and influencing skills.
- Outstanding networking skills to work across teams and departments.
What will be required from you?
- Can do, positive, delivery & results orientated team player.
- A passion for digital technology and its application in business.
- 2+ years of Product management experience.
- 3-5+ years’ experience & understanding of IT development processes.
- A broad understanding of the role product plays in an organisation.
- A true “customer first” thinker – naturally representing the customer throughout the idea generation and development process.
- An understanding & experience of user experience and design processes.
- Ability to work in a fast paced, ambitious team under pressure.
What we can offer you
- Competitive base salary.
- Up to 20% bonus.
- 25 days holiday.
- BAYE, SAYE & Performance share schemes.
- 7% pension.
- Life Assurance.
- Flexible benefits package.
- Excellent staff travel benefits.
- Flexible working conditions.
Digital Product Owner - Customer employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner - Customer
✨Tip Number 1
Familiarise yourself with agile methodologies, as this role requires a hands-on approach in an agile environment. Consider taking a short course or certification to boost your understanding and demonstrate your commitment to agile practices.
✨Tip Number 2
Network with professionals in the digital product space, especially those who have experience in ecommerce. Attend industry meetups or webinars to connect with potential colleagues and learn about the latest trends and challenges in digital product management.
✨Tip Number 3
Showcase your data-driven decision-making skills by preparing examples of how you've used customer insights and analytics in previous roles. Be ready to discuss specific projects where you successfully implemented changes based on user research.
✨Tip Number 4
Prepare to demonstrate your strong presentation and influencing skills during the interview. Practice articulating your ideas clearly and confidently, as you'll need to collaborate with various stakeholders and advocate for customer-centric solutions.
We think you need these skills to ace Digital Product Owner - Customer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Product Owner position. Tailor your application to highlight how your experience aligns with the key accountabilities mentioned in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in delivering digital products, especially in an agile environment. Provide specific examples of projects where you kept the customer at the heart of your decisions and drove commercial returns.
Showcase Data-Driven Decision Making: Demonstrate your ability to make data-driven decisions by including examples of how you've used quantitative and qualitative user research to inform product development. This will show that you can balance customer insights with business needs.
Emphasise Collaboration Skills: Since the role requires collaboration with various stakeholders, highlight your networking and influencing skills. Mention any experiences where you successfully worked across teams to deliver a project, showcasing your ability to thrive in a fast-paced environment.
How to prepare for a job interview at Easyjet
✨Showcase Your Customer-Centric Mindset
As a Digital Product Owner, it's crucial to demonstrate your commitment to putting the customer first. Prepare examples of how you've previously prioritised customer needs in product development and how you used customer insights to drive decisions.
✨Highlight Your Agile Experience
Since the role requires experience in an agile environment, be ready to discuss specific projects where you've successfully implemented agile methodologies. Share how you collaborated with cross-functional teams to deliver digital products efficiently.
✨Demonstrate Data-Driven Decision Making
The company values a data-driven approach, so come prepared with examples of how you've used both quantitative and qualitative data to inform product decisions. Discuss any user research or testing you've conducted and the impact it had on your projects.
✨Prepare for Stakeholder Collaboration Questions
As a people person, you'll need to work closely with various stakeholders. Think of instances where you've successfully navigated differing opinions or collaborated with diverse teams. Be ready to explain your approach to building relationships and influencing others.
