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- Tasks: Lead the online check-in journey, enhancing customer experience and satisfaction.
- Company: easyJet is Europe's top airline, known for innovation and excellent service.
- Benefits: Enjoy a competitive salary, 25 days holiday, flexible working, and great travel perks.
- Why this job: Shape digital experiences at a leading airline while driving innovation and customer satisfaction.
- Qualifications: Experience in product management, UX principles, and Agile methodologies required.
- Other info: This full-time role offers hybrid working options and occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
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easyJet is Europe’s leading airline, renowned for its extensive route network, competitive fares, and friendly service. We are committed to innovation and digital excellence, continuously enhancing our digital self-service capabilities to empower our customers to manage their journeys effortlessly.
The Digital Experience Team at easyJet is dedicated to creating seamless, reliable, and exceptional digital interactions for our customers. We are currently seeking a Digital Product Owner to take charge of the online check-in journey, from viewing bookings to printing or downloading boarding passes.
This role is pivotal in enhancing easyJet’s digital self-service offerings. As a Digital Product Owner, you will drive customer satisfaction, operational efficiency, and commercial return by developing a digital-first experience that is seamless, reliable, and exceeds customer expectations.
What You\’ll Be Doing
- Manage product backlogs, quarterly roadmaps, KPIs, and contribute to the broader post-booking strategy.
- Lead Agile ceremonies with delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retrospectives.
- Maintain a prioritised backlog of clearly articulated EPICs/User Stories.
- Own and continuously improve the end-to-end online check-in experience, ensuring it is intuitive, accessible, and reliable.
- Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users.
- Partnering with Operations, Customer Service and Analytics teams to ensure that solutions address real customer problems and have no impact on operations
- Utilise customer insights, data, and experimentation to make evidence-based decisions.
- Participate in quarterly PI Planning with the wider team.
- Innovate and think creatively about how we support customers post-booking, challenging the status quo with a clear product mindset.
- Own the full product lifecycle from discovery through to delivery, iteration, and success measurement.
What You\’ll Bring To The Team
- Strong product mindset, focused on building solutions based on customer needs.
- Proven product management experience in a B2C e-commerce environment.
- Deep understanding of UX, Accessibility, and inclusive design principles.
- Strong communication skills, comfortable with ambiguity, and confident in using data to validate decisions.
- Avid Agile practitioner with a positive, delivery and results-oriented approach.
- Familiarity with WCAG 2.2 principles and guidelines.
- Experience with API schemas and development languages such as React is advantageous.
- Experience in the airline/travel industry is desirable but not essential.
- Proficient with tools such as Jira, Confluence, Miro, ContentSquare, and Userlytic.
What We Can Offer You
- Competitive base salary with up to 20% bonus potential.
- 25 days holiday plus bank holidays.
- Participation in BAYE, SAYE, and Performance share schemes.
- 7% pension contribution and life assurance.
- A flexible benefits package and excellent staff travel benefits.
Location & Hours of Work:
This full-time role is based in Luton, with a 40-hour work week and hybrid working options available. Occasional travel may be required.
This role offers a unique opportunity to lead and shape a critical part of the customer journey at one of Europe’s leading airlines. If you are driven by innovation, committed to delivering excellence, and skilled in digital product management, we invite you to apply and join our dynamic team.
Business Area
Information Technology (IT)
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Information Technology (IT)
Schedule
Full-time
Unposting Date
21/08/2025, 11:59:00 PM
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Project Management, Analyst, and Information Technology
-
Industries
Airlines and Aviation, IT Services and IT Consulting, and Information Services
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Digital Product Owner employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner
✨Tip Number 1
Familiarise yourself with easyJet's digital products and services. Understanding their current online check-in process and identifying areas for improvement can give you a significant edge during interviews.
✨Tip Number 2
Brush up on Agile methodologies, especially if you have experience leading Agile ceremonies. Be prepared to discuss how you've successfully managed product backlogs and prioritised user stories in your previous roles.
✨Tip Number 3
Showcase your knowledge of UX and accessibility best practices. Prepare examples of how you've implemented these principles in past projects, as this will resonate well with the hiring team at easyJet.
✨Tip Number 4
Network with current or former employees of easyJet, particularly those in product management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Digital Product Owner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Digital Product Owner at easyJet. Familiarise yourself with their digital self-service capabilities and how this role contributes to enhancing customer experiences.
Tailor Your CV: Highlight your relevant experience in product management, especially in B2C e-commerce environments. Emphasise your understanding of UX, Accessibility, and Agile methodologies, as these are crucial for the role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for innovation and digital excellence. Mention specific examples of how you've improved digital products in the past and how you can bring that expertise to easyJet.
Showcase Your Skills: In your application, clearly demonstrate your familiarity with tools like Jira and Confluence, as well as your understanding of API schemas and development languages. This will help you stand out as a strong candidate.
How to prepare for a job interview at Easyjet
✨Understand the Digital Product Owner Role
Make sure you have a clear understanding of what a Digital Product Owner does, especially in the context of easyJet. Familiarise yourself with their digital self-service capabilities and how this role contributes to enhancing customer experiences.
✨Showcase Your Agile Experience
Since the role involves leading Agile ceremonies, be prepared to discuss your experience with Agile methodologies. Highlight specific examples where you've successfully managed product backlogs or led sprint planning sessions.
✨Demonstrate Your UX and Accessibility Knowledge
Given the emphasis on UX and accessibility, come ready to discuss best practices in these areas. Be prepared to share how you've implemented inclusive design principles in past projects.
✨Prepare Data-Driven Insights
The role requires making evidence-based decisions, so be ready to talk about how you've used data and customer insights in your previous roles. Bring examples of how data has influenced your product decisions.
