At a Glance
- Tasks: Lead digital merchandising to enhance customer experience and boost booking performance.
- Company: Join easyJet, a dynamic airline shaping travel for millions.
- Benefits: Enjoy up to 20% bonus, private medical insurance, and staff travel perks.
- Other info: Fast-paced, collaborative environment with great career growth opportunities.
- Why this job: Make a real impact on how customers discover and book their travels.
- Qualifications: Experience in digital merchandising and strong analytical skills required.
The predicted salary is between 51750 - 63250 £ per year.
In this role you will shape how customers discover and book flights, ancillaries and holidays across easyJet’s digital properties. You’ll lead end-to-end merchandising, using data, customer insight and testing to boost conversion and booking performance. You’ll collaborate with product, UX and commercial teams to align merchandising with business goals and roadmaps. This is a fast-paced, cross-functional role that values experimentation and customer focus, offering a clear impact on the digital journey for millions of travelers.
Pay / Benefits
- up to 20% bonus
- 7% employer pension
- private medical insurance
- 25 days holiday + bank holidays
- annual holiday credit
- staff travel benefits
Responsibilities
- Own the end-to-end digital merchandising strategy across easyJet’s digital channels to help customers discover relevant products
- Conduct and apply A/B and multivariate testing to optimize content, layouts and journeys for conversion and engagement
- Analyse customer behavior, sales performance and booking funnels and translate insights into prioritised actions
- Collaborate with product and commercial teams to shape the development roadmap and align merchandising activities with business goals
- Coordinate with UX, product and development teams in an agile environment to deliver improvements
- Manage and optimise content across UK and EU markets to support global business objectives
Key requirements
- Experience in digital merchandising, eCommerce or online trading, ideally in travel, retail or a high-volume environment
- Proficiency with analytics tools, customer data and testing platforms; ability to build a business case and measure impact
- Experience collaborating with UX, product and development teams in agile settings and strong stakeholder management
- Commercial mindset, excellent communication, and experience with content management systems
- Knowledge of conversion rate optimization principles and testing methodologies
- Stakeholder management
- Communication
- Collaboration
- Analytics tools
- Testing platforms (A/B, multivariate)
- Content management systems (CMS)
Digital Merchandising Manager employer: Easyjet
At easyJet, we are proud to be a leading low-cost airline that not only connects millions of customers across Europe but also fosters a vibrant and inclusive workplace culture. As a Lead Software Engineer in our optimisation engineering team, you will enjoy competitive salaries, generous holiday allowances, and unique benefits like discounted travel for friends and family, all while working in a collaborative environment that encourages innovation and personal growth.
