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For Companies At a Glance
- Tasks: Enhance customer experiences and support projects that improve satisfaction and engagement.
- Company: Join easyJet holidays, a fast-growing tour operator with a passion for unforgettable travel.
- Benefits: Enjoy competitive salary, bonuses, discounted flights, and flexible benefits tailored to you.
- Why this job: Be part of a dynamic team making travel accessible and memorable for everyone.
- Qualifications: Experience in customer experience and strong analytical skills are essential.
- Other info: Hybrid working model with opportunities for personal development and a welcoming atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As our Customer Experience Executive, you’ll support the delivery and improvement of the end to end experience for easyJet holidays customers. Working as part of the Customer Team, you’ll contribute to projects that shape how we design, monitor, and evolve our customer journey, using insight and feedback to improve satisfaction, engagement, and consistency across all touchpoints.
You’ll work closely with teams across the business to help identify and address issues that affect our customers, supporting improvements to both internal processes and customer facing solutions. You’ll also contribute to the creation of journey maps, reports, and presentations to help communicate the impact of customer experience initiatives.
The role involves analysing data and feedback to identify trends, spot opportunities, and support the teams recommendations with evidence. You’ll also play a part in operational response during periods of disruption or crisis and take part in a 24/7 on call support rota as needed.
What you’ll bring to the team
You will need to have experience of working in customer experience or a related area, and understand how to support customer focused processes. You’re confident with analysing feedback, asking the right questions, and working with others to find practical solutions that benefit both the customer and the business.
You’re able to manage competing tasks, work flexibly, and adapt when things change (especially during periods of disruption). You work well with others but can also take ownership of your own workload.
You’re focused on delivering a consistent and high quality experience, with a clear understanding of how to balance customer needs with commercial priorities. Any experience with journey mapping or structured customer insight work would be an advantage, but just as important is your ability to think clearly, act proactively, and contribute to a team that puts the customer at the centre of everything.
What’s in it for you
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 5% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You\’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we\’re committed to supporting our team with development opportunities and a welcoming atmosphere.
Role details
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward – so please apply promptly to avoid disappointment.
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
About easyJet holidays
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
#LI-MR1 #ejholidays #LI-HYBRID
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Customer Experience Executive employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at easyJet holidays. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by understanding the customer journey inside out. Think about how you can contribute to improving customer satisfaction and engagement – that’s what they care about!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you’ve used data and feedback in past roles to spot trends and make improvements. They want someone who can back up their recommendations with solid evidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at easyJet holidays.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. Share specific examples of how you've improved customer journeys in the past and how you can bring that passion to easyJet holidays.
Be Data-Driven: Since the role involves analysing feedback and identifying trends, make sure to highlight any experience you have with data analysis. Use numbers and results to back up your claims – it shows we’re serious about making informed decisions!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Early!: We sometimes close applications early due to high volumes, so don’t wait around! Hit that apply button as soon as you can to ensure your application is considered. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Easyjet
✨Know Your Customer Experience Basics
Before the interview, brush up on key customer experience concepts. Understand how to analyse feedback and identify trends, as this role heavily relies on these skills. Be ready to discuss your previous experiences in customer-focused processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you identified a problem and implemented a solution that benefited both the customer and the business. This will demonstrate your proactive approach.
✨Familiarise Yourself with Journey Mapping
If you have any experience with journey mapping or structured customer insight work, make sure to highlight it. If not, do some research on the topic so you can speak confidently about its importance in improving customer satisfaction during the interview.
✨Be Ready for Flexibility Questions
Given the nature of the role, be prepared to discuss how you handle competing tasks and adapt to change. Share examples of times when you successfully managed multiple priorities or responded to unexpected challenges, especially during periods of disruption.