At a Glance
- Tasks: Enhance customer experiences and support projects that improve satisfaction and engagement.
- Company: Join easyJet holidays, a fast-growing tour operator with a passion for unforgettable travel.
- Benefits: Enjoy competitive salary, bonuses, discounted flights, and flexible benefits tailored to you.
- Other info: Hybrid working model with opportunities for personal development and a welcoming atmosphere.
- Why this job: Be part of a dynamic team making travel accessible and memorable for everyone.
- Qualifications: Experience in customer experience and strong analytical skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As our Customer Experience Executive, you’ll support the delivery and improvement of the end to end experience for easyJet holidays customers. Working as part of the Customer Team, you’ll contribute to projects that shape how we design, monitor, and evolve our customer journey, using insight and feedback to improve satisfaction, engagement, and consistency across all touchpoints.
You’ll work closely with teams across the business to help identify and address issues that affect our customers, supporting improvements to both internal processes and customer facing solutions. You’ll also contribute to the creation of journey maps, reports, and presentations to help communicate the impact of customer experience initiatives.
The role involves analysing data and feedback to identify trends, spot opportunities, and support the teams recommendations with evidence. You’ll also play a part in operational response during periods of disruption or crisis and take part in a 24/7 on call support rota as needed.
What you’ll bring to the team
You will need to have experience of working in customer experience or a related area, and understand how to support customer focused processes. You’re confident with analysing feedback, asking the right questions, and working with others to find practical solutions that benefit both the customer and the business.
You’re able to manage competing tasks, work flexibly, and adapt when things change (especially during periods of disruption). You work well with others but can also take ownership of your own workload.
You’re focused on delivering a consistent and high quality experience, with a clear understanding of how to balance customer needs with commercial priorities. Any experience with journey mapping or structured customer insight work would be an advantage, but just as important is your ability to think clearly, act proactively, and contribute to a team that puts the customer at the centre of everything.
What’s in it for you
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 5% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You\'ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we\'re committed to supporting our team with development opportunities and a welcoming atmosphere.
Role details
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
About easyJet holidays
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
#LI-MR1 #ejholidays #LI-HYBRID
Customer Experience Executive in Luton employer: Easyjet
At easyJet holidays, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With a competitive benefits package, including discounted flights and flexible working arrangements, our team enjoys a supportive environment where their contributions directly impact customer experiences. Located near Luton Airport, we foster a collaborative atmosphere that encourages innovation and inclusivity, making it an ideal place for those looking to grow in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Easyjet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Easyjet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Easyjet:Your cover letter is your chance to shine! Tell us why you want to work at Easyjet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Easyjet!
How to prepare for a job interview at Easyjet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
