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- Tasks: Help customers navigate travel disruptions and ensure their needs are met.
- Company: Join easyJet, a leading low-cost airline connecting millions across Europe.
- Benefits: Enjoy competitive pay, bonuses, 26 days holiday, and amazing staff travel perks.
- Why this job: Make a real impact daily while working in a supportive and dynamic team environment.
- Qualifications: Experience in airline operations or customer service is essential; strong communication skills required.
- Other info: Part-time role with flexible shifts based in Luton.
With over 90 million passengers flying every year, 150 airports serviced and nearly 1,000 routes – occasionally things don’t go to plan. When that happens, our Customer Disruption team are relied upon to use their talents to ensure that our customers can continue their onward journey as quickly and efficiently as possible.
Working within our friendly and fast paced Network Control Team, you’ll find solutions for customers who have been affected by disruption. Liaising with ground handling teams, and other teams within our integrated control centre, you’ll ensure that customers\’ travel, accommodation and welfare needs are met. You\’ll also be helping crew with any last minute changes to their hotel or transport bookings.
Alongside that, you’ll use our systems to notify customers of disruption and will be giving our legal and customer service teams the information they need to manage customer claims, and be able to inform them of their entitlements.
In this role you’ll find a different challenge every day. You’ll get to use your problem solving abilities and approachable and calm demeanour to make a personal impact. And as well as the satisfaction of keeping our customers moving, you’ll receive excellent benefits including staff travel discounts and a bonus scheme.
What you need to do the role
First and foremost, you need to have an understanding of airline / airport operations or experience in customer disruption handling, whether that’s been gained in a ground crew, cabin crew or similar role.
You’ll definitely need to be cool under pressure, with the ability to make informed decisions against a background of competing demands and short deadlines. Be someone with excellent interpersonal skills – a team player with excellent communications skills who can help to solve problems in a safe, responsible and process driven way. You’ll also need to a high competency in the use of PC’s and Microsoft Office suite.
What you’ll get in return
> Competitive base salary
> Up to 20% bonus
> 26 days holiday
> BAYE, SAYE & Performance share schemes
> 5% pension
> Life Assurance
> Flexible benefits package
> Excellent staff travel benefits
Location & Hours of Work
This part-time role is based in Luton and involves 12-hour shifts, working 7 shifts within 28 days, which may be scheduled as either day or night shifts.
About easyJet
At easyJet our aim is to make low cost travel easy – connecting people to what they value with Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.
Apply
Complete your application on our careers site. Please ensure all pre screening questions are answered.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.
About the company
EasyJet plc is a British multinational low-cost airline group headquartered at London Luton Airport.
Notice
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Customer Disruption Officer - Part Time employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Disruption Officer - Part Time
✨Tip Number 1
Familiarise yourself with airline and airport operations. Understanding the logistics behind customer disruptions will give you an edge in interviews, as you'll be able to speak knowledgeably about the challenges faced in this role.
✨Tip Number 2
Practice your problem-solving skills in high-pressure situations. Consider role-playing scenarios where you have to make quick decisions to resolve customer issues, as this will demonstrate your ability to stay calm and effective under pressure.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your interpersonal skills by preparing examples of how you've successfully communicated and collaborated with teams in the past. This will highlight your ability to work well within a team-oriented environment, which is crucial for this position.
We think you need these skills to ace Customer Disruption Officer - Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Disruption Officer. Highlight your relevant experience in airline or customer service roles that demonstrate your ability to handle disruptions effectively.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your problem-solving abilities, interpersonal skills, and any experience you have in high-pressure environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of airline operations. Use specific examples from your past experiences to illustrate how you can contribute to the team.
Answer Pre-Screening Questions Thoughtfully: When completing the application on the careers site, take your time to answer all pre-screening questions thoroughly. This is your chance to demonstrate your suitability for the role and your enthusiasm for working with easyJet.
How to prepare for a job interview at Easyjet
✨Show Your Understanding of Airline Operations
Make sure to highlight any experience you have with airline or airport operations. Discuss specific situations where you've dealt with customer disruptions, as this will demonstrate your relevant knowledge and skills.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved issues under pressure. The interviewers will be looking for your ability to think on your feet and make informed decisions quickly, so share stories that showcase your problem-solving abilities.
✨Exhibit Excellent Communication Skills
Since the role involves liaising with various teams, it's crucial to show that you can communicate effectively. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've worked collaboratively in past roles.
✨Stay Calm Under Pressure
The interview may include situational questions to assess how you handle stress. Prepare to discuss times when you've remained calm and composed during challenging situations, as this is a key trait for the Customer Disruption Officer role.
