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For Companies At a Glance
- Tasks: Manage consumer claims and coordinate legal challenges in a fast-paced environment.
- Company: Join EasyJet, a leading airline with a focus on customer service and legal excellence.
- Benefits: Enjoy competitive bonuses, pension contributions, medical plans, and amazing travel perks.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real difference by helping consumers navigate legal challenges in the aviation industry.
- Qualifications: 1+ years as a paralegal with strong organisational skills and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
As a Consumer Claims Paralegal, you will coordinate and process consumer legal challenges arising from operational disruptions. You will assess claims related to delays and cancellations, determine which cases to legally challenge and which to settle, and manage cases end‑to‑end in collaboration with internal and external stakeholders.
Responsibilities
- Manage a caseload of litigated consumer claims from initial receipt through settlement or final hearing.
- Process claims for compensation and refunds in line with EasyJet’s Terms and Conditions, EU261 legislation, and the Montreal Convention.
- Draft legal documents including defences, witness statements, and trial preparation materials.
- Coordinate cases, settlements and judgments with internal and external legal representatives across multiple jurisdictions.
- Access and analyse aviation operational systems to support legal defences and out‑of‑court settlements.
- Secure and preserve evidence related to disruption management decisions in cooperation with operational teams.
- Provide support to the Disputes team and advise customer‑service on EU261 and broader consumer‑law queries, including those from regulators and enforcement bodies.
- Maintain accurate databases, systems and reports relating to flight disruptions and claims.
- Ensure timely payment of claims and accurate recording of all related data.
Qualifications
- Minimum of 1 year’s experience as a paralegal.
- Experience managing legal or consumer claims, ideally within a regulated or fast‑paced environment.
- Strong understanding of EU261 legislation and consumer law, or the ability to acquire this expertise quickly.
- Excellent organisational skills and ability to manage competing priorities and court deadlines.
- Confidence communicating clearly and professionally with internal teams, legal representatives and external partners.
- Proactive, detail‑focused approach with resilience to thrive in a high‑volume operational setting.
- Collaborative mindset and ability to build positive working relationships across the business.
Benefits
- Up to 20 % maximum bonus.
- 5 % pension contributions.
- Medical Cash Plan.
- Excellent staff travel benefits.
- 25 days of annual leave plus bank holidays.
- Annual credit towards an easyJet holiday.
- Flexible benefits and extras.
Consumer Claims Paralegal employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Claims Paralegal
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the legal field, especially those who have worked with consumer claims. They can provide insider info and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on EU261 legislation and consumer law. We want you to be able to discuss how these laws apply to real-world scenarios, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed competing priorities or tight deadlines in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at EasyJet.
We think you need these skills to ace Consumer Claims Paralegal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Consumer Claims Paralegal role. Highlight your experience with consumer claims and any relevant legal knowledge, especially around EU261 legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your organisational skills and ability to manage competing priorities – we love that!
Showcase Your Experience: In your application, be sure to showcase any previous experience managing legal claims or working in a fast-paced environment. We’re keen on seeing how you’ve handled similar situations before, so give us the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Easyjet
✨Know Your Legislation
Make sure you brush up on EU261 legislation and consumer law before the interview. Being able to discuss these topics confidently will show that you’re serious about the role and understand the legal landscape you'll be working in.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed competing priorities or tight deadlines in your previous roles. This is crucial for a Consumer Claims Paralegal, so having specific instances ready will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. You’ll need to communicate with various stakeholders, so being able to convey complex legal concepts in an understandable way will set you apart from other candidates.
✨Be Proactive and Detail-Focused
Think of ways you can showcase your proactive approach during the interview. Whether it’s discussing how you’ve preserved evidence in past cases or how you’ve contributed to settlements, highlighting your attention to detail will resonate well with the interviewers.