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- Tasks: Lead the development of secure, user-friendly identity management solutions.
- Company: Join a dynamic e-Commerce team at a leading company in Luton.
- Benefits: Enjoy competitive salary, bonuses, flexible benefits, and excellent travel perks.
- Why this job: Make a real impact on user experiences while working with cutting-edge technology.
- Qualifications: 3+ years in product management with a focus on digital identity and user experience.
- Other info: Hybrid working environment with opportunities for career growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting new opportunity for a Digital Product Owner specialising in Identity and Access Management, to join our e-Commerce Team, taking ownership of account management, authentication, and user profile areas. This role is central to enhancing our user experience and ensuring secure, personalised interactions across our platforms. You'll own the product roadmap for Identity and Access Management (IAM), delivering robust, secure, and seamless authentication and authorisation across all user journeys.
As we evolve our personalisation capabilities through the integration of a Customer Data Platform (CDP), you'll work closely with other product owners and teams across the business to ensure IAM foundations are in place to support personalised and secure user experiences. While you won't own the personalisation strategy itself, your work will be critical to enabling it. You'll also shape the My Account area, ensuring it supports personalised journeys, loyalty features, and a user-centric experience. This is a permanent opportunity, located at our Luton Head office! (Hybrid Working)
Responsibilities
- Manage product backlogs, quarterly roadmaps, KPIs and contributing to the broader identity management strategy
- Lead Agile ceremonies alongside delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retros, while supporting the team in delivering value iteratively and continuously
- Maintain a prioritised backlog of clearly articulated EPICs and User Stories
- Own and evolve the roadmap for account management and authentication, delivering secure, scalable and user-friendly identity experiences.
- Drive improvements to the My Account area, with a focus on usability, trust, flexibility for personalisation and loyalty features
- Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users
- Partner with Digital Security, Legal, Customer Service and Analytics teams to ensure that solutions address real customer problems and strike the right balance between frictionless customer experience and cybersecurity best practices
- Use customer insights, data and experimentation to make evidence-based decisions, not assumptions
- Participate in quarterly Planning with the wider team
- Bring innovation and creative thinking to how we support customers, challenging the status quo with a clear product mindset
- Own the full end-to-end product lifecycle from discovery through to delivery, iteration and success measurement
Qualifications
- Strong Product mindset, build products based on customer needs, not opinions
- Experience owning digital identity products and improving self-serve account journeys in B2C
- Deep understanding of UX, Accessibility and how to build with inclusion in mind
- Expert knowledge of Identity and Access Management (IAM) systems, including encryption, threat detection, and account lifecycle management
- Strong understanding of authentication protocols such as OAuth, OpenID Connect, and SAML
- Ability to balance seamless customer experience with robust cybersecurity, ensuring user trust and platform resilience
- Strong communicator, comfortable with ambiguity and confident using data to validate decisions
- Understanding of data privacy laws (e.g. GDPR, CCPA) and their implications on identity and personalisation
- Familiar with SSO, multi-factor authentication (MFA), and secure session management
- 3+ years of proven Product management experience in a B2C e-Commerce environment
- Avid Agile practitioner
- Can do attitude, positive, delivery & results orientated team player
- Familiar with WCAG 2.2 principles and guidelines
- Ability to work in a fast paced, ambitious team under pressure
- Airline/Travel industry experience desired although not necessary
- Familiar with tools such as Jira, Confluence, Miro, ContentSquare and Userlytics
Competitive base salary Up to 20% bonus 25 days holiday BAYE, SAYE & Performance share schemes 7% pension Life Assurance Flexible benefits package Excellent staff travel benefits
Digital Product Owner - IAM in City of Westminster employer: Easyjet
Contact Detail:
Easyjet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner - IAM in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their approach to Identity and Access Management and think about how your skills can enhance their user experience. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with digital identity products and how you've improved user journeys in the past. Keep it concise but impactful – you want to leave them wanting to know more!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our exciting projects.
We think you need these skills to ace Digital Product Owner - IAM in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Identity and Access Management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Your Product Mindset: In your application, emphasise your product management experience and how you've built products based on customer needs. We love a candidate who can demonstrate a strong understanding of user journeys and how to enhance them.
Be Data-Driven: We’re all about making evidence-based decisions here at StudySmarter. Include examples in your application where you’ve used data to drive product improvements or validate your decisions. It’ll show us you’re on the same page!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Easyjet
✨Know Your IAM Stuff
Make sure you brush up on your knowledge of Identity and Access Management systems. Be ready to discuss authentication protocols like OAuth and OpenID Connect, as well as how they impact user experience. Showing that you understand the technical side will impress the interviewers.
✨Showcase Your Product Mindset
Prepare examples of how you've built products based on customer needs rather than assumptions. Think about specific instances where you used customer insights or data to drive decisions. This will demonstrate your ability to own the product lifecycle effectively.
✨Emphasise Collaboration Skills
Since this role involves working with various teams, be ready to talk about your experience in cross-functional collaboration. Highlight any Agile ceremonies you've led or participated in, and how you’ve worked with teams like Digital Security or Customer Service to solve real problems.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges related to user experience and cybersecurity. Prepare to discuss how you would balance a seamless customer journey with robust security measures. This will show your strategic thinking and problem-solving skills.
