At a Glance
- Tasks: Support critical airline systems and ensure smooth operations across Europe.
- Company: Join easyJet, a leading airline with a collaborative culture.
- Benefits: Competitive salary, bonus, private medical insurance, and amazing travel perks.
- Other info: Inclusive workplace that values diverse perspectives and offers excellent career growth.
- Why this job: Be at the heart of airline operations and make a real impact.
- Qualifications: Experience in supporting business-critical applications and strong problem-solving skills.
The predicted salary is between 29700 - 36300 £ per year.
We support hybrid working, and you’ll spend 60% of your time each month in the office. You're someone who enjoys solving problems, building strong relationships and keeping business-critical systems running smoothly. You stay calm when priorities change, communicate clearly with both technical and non-technical colleagues and take pride in delivering great service. If you enjoy working at the heart of a complex operation where your work directly supports flights, crew and operational teams across Europe, this could be the role for you.
The opportunity
As a Service Support Analyst within Airline Operations Platforms, you'll support the systems that help easyJet plan, manage and deliver its flying programme. Working closely with operational teams, technology colleagues and third-party suppliers, you'll help ensure these critical platforms remain available, reliable and effective. You’ll play an important role in supporting incident resolution, system administration, configuration management and change delivery. You’ll also contribute to operational resilience by participating in an out-of-hours support rota for high-priority incidents.
“The best person for this role will combine strong service delivery skills with genuine curiosity and a passion for helping others. You'll work at the centre of our operation, supporting systems that are critical to our airline every day.”
The team & culture
The Airline Operations Platforms team supports a range of systems used by key operational departments across easyJet. The team works closely with business stakeholders, service management teams, technology specialists and external suppliers to ensure operational systems continue to meet the needs of a growing airline. It’s a collaborative environment where teamwork, ownership and continuous improvement are highly valued. You'll be encouraged to challenge existing ways of working, identify opportunities for improvement and build strong relationships across both business and technology teams.
What you’ll be doing
- You’ll provide day-to-day support and administration for Airline Operations systems, ensuring incidents, service requests and change activities are managed effectively and in line with agreed service levels.
- You’ll work closely with the Service Desk and support teams to coordinate issue resolution, engage third-party providers where required and keep business stakeholders informed throughout the incident lifecycle.
- You’ll support operational users by providing guidance on system functionality, managing configuration changes and maintaining accurate documentation.
- You’ll also assist with account administration, system releases, upgrades and project activity.
- In addition, you’ll help identify recurring issues, support continuous improvement initiatives and contribute to effective communication around planned changes, outages and operational disruption.
What we’re looking for
- You'll bring experience supporting business-critical applications within aviation or another complex operational environment.
- Experience working with airline systems or similar operational platforms.
- Strong analytical and problem-solving skills.
- The ability to interpret operational data and identify trends or recurring issues.
- A methodical, logical and adaptable approach.
- Excellent stakeholder management and relationship-building skills.
- Strong written and verbal communication skills.
- Experience working with suppliers and third-party service providers.
- A customer-focused mindset and passion for delivering excellent service.
- The ability to work effectively under pressure and manage competing priorities.
- Good knowledge of Microsoft Office applications.
- A willingness to learn new technologies and bespoke systems.
What you’ll get
- Competitive base salary + up to 20% bonus
- Private medical insurance
- 25 days holiday + bank holidays
- Annual credit towards an easyJet holiday
- Excellent staff travel benefits
- Flexible benefits package including share schemes
Diversity isn't a checkbox — it's how we fly. Different perspectives help us make better decisions for customers, especially when the operation is under pressure. We welcome leaders from every background who can build trust, value diverse thinking and help people contribute at their best.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
SERVICE SUPPORT ANALYST - AIRLINE OPERATIONS PLATFORMS employer: easyJet holidays
easyJet holidays is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to training and development opportunities while enjoying the flexibility of hybrid working arrangements near Luton. Join a team that values your contributions and supports your career aspirations in the exciting travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land SERVICE SUPPORT ANALYST - AIRLINE OPERATIONS PLATFORMS
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at easyJet holidays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like easyJet holidays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SERVICE SUPPORT ANALYST - AIRLINE OPERATIONS PLATFORMS
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to easyJet holidays:Your cover letter is your chance to shine! Tell us why you want to work at easyJet holidays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at easyJet holidays!
How to prepare for a job interview at easyJet holidays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
