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- Tasks: Transform business needs into clear requirements for development teams and optimise customer platforms.
- Company: Join easyJet holidays, a leading name in affordable and sustainable travel.
- Benefits: Enjoy competitive salary, bonuses, discounted flights, and flexible benefits tailored to you.
- Why this job: Make a real impact on customer experiences while working with innovative tech and dynamic teams.
- Qualifications: Experience as a Technical Business Analyst with strong communication and process optimisation skills.
- Other info: Hybrid working model with excellent career growth opportunities in a diverse and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a Technical Business Analyst (Customer Platforms) who will work closely with business teams at easyJet holidays to understand what they need and turn those needs into clear requirements for our development teams. In this role, you’ll support workshops, capture scope, prioritise features, and help keep delivery on track. You’ll work across Technology, Operations, Product, DevOps, and third‑party partners to make sure every change is understood, implemented correctly, and adopted successfully. You’ll look for ways to improve processes, simplify workflows, and make our customer‑facing platforms work smarter. You’ll support implementation planning, help guide teams through delivery, and make sure requirements are interpreted correctly. You’ll also contribute to improving how we define, document, and measure change to help us build better foundations for the future.
What You’ll Bring To The Team
- Cultural fit: someone who enjoys being close to detail but still connected to the bigger picture, able to translate business needs into technical requirements and technical detail into language people can easily understand.
- Experience: a Technical Business Analyst who understands how to define clear, actionable requirements for development teams, having supported contact centre environments before and knowledge of CRM and CCaaS platforms (especially Salesforce Service Cloud and Amazon Connect).
- Process mapping and optimisation: confident in mapping processes, optimising workflows, and assessing the impact of change; knows where friction sits and how better design can remove it.
- Agile experience: worked in agile teams familiar with approaches like BDD, and tools like Jira, Confluence, and Miro.
- Communication skills: clear, adapts message to audience, explains technical detail straightforwardly, influences teams toward a shared goal, comfortable preparing presentations.
- Vendor collaboration: partnered with third‑party vendors and internal development teams, keeping everyone connected and moving in the same direction.
What’s In It For You
In addition to a competitive base salary, we offer an all‑inclusive benefits package that includes a company‑wide bonus scheme, 7 % pension contribution, private medical insurance, share options, life assurance, and a range of flexible benefits you can tailor to your needs. You’ll have access to heavily discounted flights for yourself and your loved ones, free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement. The role is full‑time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How To Apply
Please click on the apply button to complete your application. In the event of a large volume of applications, the closing date may be brought forward – please apply promptly to avoid disappointment.
Inclusive Workplace
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
About EasyJet Holidays
In 2019 we launched our easyJet holidays business with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working. By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Key Details
- Business Area: Technology – easyJet holidays
- Primary Location: United Kingdom, London, Luton Airport
- Organisation: easyJet Holidays
- Schedule: Full‑time
- Unposting Date: 23/12/2025, 11:59:00 PM
Technical Business Analyst - Customer Platforms in Luton employer: easyJet holidays
Contact Detail:
easyJet holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Business Analyst - Customer Platforms in Luton
✨Tip Number 1
Get to know the company inside out! Research easyJet holidays, their values, and recent projects. This way, when you chat with them, you can show off your knowledge and how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be translating technical details into plain language, try explaining complex concepts to friends or family. The clearer you are, the better you'll connect with the team.
✨Tip Number 3
Be ready to showcase your process mapping skills! Think of examples where you've optimised workflows or tackled friction in previous roles. Bring these stories to the table during interviews to demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the easyJet holidays team right from the start!
We think you need these skills to ace Technical Business Analyst - Customer Platforms in Luton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Technical Business Analyst. Focus on how your skills align with the job description, especially in areas like process mapping and vendor collaboration.
Showcase Your Communication Skills: Since this role requires clear communication, use your application to demonstrate how you can translate technical jargon into simple language. Share examples of how you've influenced teams or presented ideas effectively in the past.
Highlight Agile Experience: If you've worked in agile environments, make it known! Mention specific tools like Jira or Confluence that you've used, and describe how you've contributed to agile processes. This will show us you're a great fit for our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team at easyJet holidays!
How to prepare for a job interview at easyJet holidays
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CRM and CCaaS platforms, especially Salesforce Service Cloud and Amazon Connect. Be ready to discuss how you've used these tools in past roles and how they can benefit easyJet holidays.
✨Master the Art of Communication
Since you'll be translating technical details into layman's terms, practice explaining complex concepts simply. Think about examples from your experience where you successfully communicated with non-technical stakeholders.
✨Showcase Your Process Mapping Skills
Prepare to discuss specific instances where you've mapped processes or optimised workflows. Bring examples that highlight your ability to identify friction points and suggest improvements, as this is key for the role.
✨Familiarise Yourself with Agile Methodologies
Since the team works in agile environments, be ready to talk about your experience with BDD and tools like Jira, Confluence, and Miro. Share how you've contributed to agile teams and what you learned from those experiences.