easyJet holidays is seeking a Customer Management Duty Officer to be at the centre of our operational response during disruption. You’ll work with the Integrated Control Centre and Customer Operations teams to guide customers through delays, cancellations and unexpected events with clear, compassionate communication.
This full-time role requires 12-hour shifts in the Integrated Control Centre in Luton, with frontline impact on customer welfare, transport, accommodation and re-routing decisions,
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Disruption Response Lead — Customer Care in Luton employer: easyJet holidays
easyJet holidays is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to training and development opportunities while enjoying the flexibility of hybrid working arrangements near Luton. Join a team that values your contributions and supports your career aspirations in the exciting travel industry.
