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- Tasks: Provide exceptional customer care to German-speaking holidaymakers and resolve their queries.
- Company: Join easyJet Holidays, a leading name in affordable and sustainable travel.
- Benefits: Enjoy competitive salary, private medical cover, and heavily discounted flights.
- Why this job: Be part of a dynamic team making holidays unforgettable for customers.
- Qualifications: Fluent in German and English, with experience in customer service.
- Other info: Flexible shifts and great career growth opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a number of brand new German Speaking On Holiday Support Advisors to join us in February 2025. As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to our German speaking customers. You’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers. You’ll work in our Holidays Operations Centre (HOC) on site at our HQ in Luton, at the heart of our customer operations, to support customers while they are on holiday with us.
The role is permanent, full-time and based onsite at our easyJet holidays HQ near Luton Airport. You’ll work a mixture of day and night shifts on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off.
What You’ll Do- Provide exceptional customer care on inbound calls and offer solutions to German-speaking customers
- Identify customers’ needs and resolve complaints, dealing with challenges and emergencies, and protecting their welfare
- Resolve issues and provide guidance or assistance during incidents while customers are in resort
- Collaborate with On Holiday Support Team Leaders and Duty Managers for support and escalation as needed
- Fluent in written and spoken German (essential)
- Experience in a fast-paced, demanding customer-facing environment
- Ability to work at pace in high-volume, stressful situations with strong communication skills
- Fluency in German and English is essential; additional European languages are a bonus
- Ability to work shifts
- Competitive base salary and an all-inclusive benefits package
- Company-wide bonus scheme, private medical cover, and a 5% pension contribution
- Share options and life assurance; a range of flexible benefits to tailor to your needs
- Heavily discounted flights for you and your loved ones, free easyJet Plus membership, annual holiday vouchers, and generous annual leave
About easyJet Holidays: We launched easyJet holidays in 2019 to provide brilliant holidays at unbeatable prices and to lead the industry with sustainable travel made affordable and accessible. We’re building remarkable teams with modern ways of working and are known as one of the Best Workplaces in Travel. Join a team with unstoppable drive and passion at easyJet holidays. You’ll be part of the UK’s fastest growing tour operator and have the autonomy to do your job, a platform to share ideas, and the opportunity to work with top professionals in the industry.
Customer Support Advisor - German Speaking in Luton employer: easyJet holidays
Contact Detail:
easyJet holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - German Speaking in Luton
✨Tip Number 1
Get to know the company inside out! Research easyJet holidays, their values, and what makes them tick. This way, when you get that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your German! Since this role is all about helping German-speaking customers, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This could give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the easyJet holidays team.
We think you need these skills to ace Customer Support Advisor - German Speaking in Luton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about helping our German-speaking customers, make sure to highlight your fluency in both German and English. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any previous customer service roles or experiences that showcase your ability to handle high-pressure situations and resolve issues effectively.
Be Personable and Professional: We love a friendly vibe! While you want to keep it professional, don’t be afraid to let your personality shine through in your application. A touch of warmth can go a long way in showing us you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at easyJet holidays
✨Brush Up on Your German
Since this role requires fluency in German, make sure you practice speaking and listening before the interview. Try to engage in conversations or even role-play common customer service scenarios in German to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with easyJet holidays, their values, and what they stand for. Understanding their mission to provide affordable and sustainable travel will help you align your answers with their goals during the interview.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might encounter in this role. Prepare specific examples from your past experience where you successfully resolved issues, especially in high-pressure situations.
✨Showcase Your Team Spirit
This position involves collaboration with team leaders and managers, so be ready to discuss how you work well in a team. Share examples of how you've supported colleagues or contributed to a positive team environment in previous roles.