At a Glance
- Tasks: Coordinate safety processes and manage data to ensure customer safety.
- Company: Join easyJet Holidays, a leader in travel safety and customer wellbeing.
- Benefits: Competitive salary, bonus scheme, discounted flights, and flexible benefits.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real impact on customer safety while enjoying travel perks.
- Qualifications: Strong communication skills and ability to handle multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Safety Executive sits within the Customer Safety & Wellbeing Team, who make sure easyJet holidays takes a safe and responsible approach to protecting our customers, covering everything from supplier assessments to incident management.
As our Customer Safety Executive, you will administer and coordinate safety and security processes, managing the data, evidence and communications that sit behind them. You will also support supplier management and approvals, helping the team resolve issues and improve processes as they go.
You Will Be Responsible For:
- Commissioning and administering new supplier, hotel and partner assessments
- Administering the hotel approval procedure through Salesforce and the database, keeping statuses, dates and evidence accurately recorded
- Managing handoffs to colleagues for further action at each stage of the approval process
- Communicating between Purchasing, Product and Customer Safety to keep the process running smoothly
- Maintaining hotel records so categorizations, decisions, rationale, evidence and dates are captured correctly
- Carrying out periodic process compliance assessments
- Producing weekly approval status reports and monthly performance reports
- Spotting risks or opportunities and flagging them where needed
- Monitoring data reports and contributing insights to support development
- Supporting ad-hoc projects as directed by the Customer Safety Manager
What You'll Bring To The Team:
- Confidence working in a fast‑paced environment with tight timelines
- Strong written and verbal communication skills, comfortable talking to people at all levels, internally and externally
- Confidence handling difficult situations calmly
- Good data literacy
- Flexibility and the ability to juggle multiple priorities
- Strong organisational, administrative and time management skills
- High personal standards and a professional approach
- Fluent English, spoken and written (additional languages are a plus)
- The ability to pick up new systems quickly
- Accuracy and attention to detail, even when under pressure
- A track record of questioning existing processes and helping drive change
- Previous experience in a safety‑related role or with Salesforce systems and reporting is an advantage, though not essential
What’s In It For You:
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company‑wide bonus scheme, 7% pension contribution, and private medical insurance. We also provide share options, life assurance and a range of flexible benefits that you can tailor to your needs. You’ll have access to heavily discounted flights for yourself and your loved ones, free easyJet Plus membership, annual holiday vouchers and a generous annual leave entitlement. The role is full‑time and based at our easyJet Holidays HQ near Luton Airport. We operate a hybrid working model of three days per week in the office.
Diversity & Inclusion:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds.
Location: United Kingdom – London Luton Airport
Schedule: Full‑time
Customer Safety Executive in Luton employer: easyJet holidays
easyJet holidays is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation within the Digital team. Employees benefit from a comprehensive package that includes competitive salaries, pension contributions, and substantial discounts on flights, alongside ample opportunities for professional growth in a vibrant hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Safety Executive in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at easyJet holidays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like easyJet holidays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Safety Executive in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to easyJet holidays:Your cover letter is your chance to shine! Tell us why you want to work at easyJet holidays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at easyJet holidays!
How to prepare for a job interview at easyJet holidays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
