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- Tasks: Provide top-notch customer support to French-speaking clients during their holidays.
- Company: Join easyJet holidays, a leading UK tour operator focused on affordable and sustainable travel.
- Benefits: Enjoy competitive salary, flexible benefits, discounted flights, and generous annual leave.
- Why this job: Be part of a dynamic team creating unforgettable holiday experiences while developing your skills.
- Qualifications: Fluency in French and English is essential; experience in customer service is a plus.
- Other info: Permanent, full-time role with a mix of day and night shifts at our Luton HQ.
The predicted salary is between 24000 - 36000 ÂŁ per year.
French Speaking Customer Support Advisor
We are recruiting for a French Speaking On Holiday Support Advisor to join us in February 2026. As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on inbound calls, offering solutions and resolving queries to our French Customers. You’ll be empowered to do this with support from the On Holiday Support Team Leaders and Duty Managers. You’ll be working in our Holidays Operations Centre (HOC) based at our HQ in Luton. The HOC is at the heart of our customer operations at easyJet holidays. You are offered a permanent contract and work a mixture of day and night shifts on a roster of 5‑on/5‑off, 4‑on/5‑off, and 5‑on/4‑off.
Responsibilities
- Fluent in written and spoken French.
- Experience working in a fast‑paced and demanding customer‑facing environment.
- Confident dealing with stressful situations, able to work at pace and handle a high volume of calls.
- Excellent communicator and passionate about delivering the highest standards of customer service.
- Fluency in both French and English is essential; any other European languages would be a bonus.
- Able to work shifts.
Qualifications
- Fluent in written and spoken French.
- Experience in a demanding customer‑facing environment.
- Excellent communicator and customer‑service oriented.
Benefits
- Competitive base salary.
- Company‑wide bonus scheme.
- Private medical cover and 5% pension contribution.
- Share options and life assurance.
- Flexible benefits you can tailor to your needs.
- Heavily discounted flights for you and loved ones.
- Free easyJet Plus membership, annual holiday vouchers and generous annual leave entitlement.
Reasonable Adjustments
At easyJet we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process—such as extra time for assessments or accessible interview locations—please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
About EasyJet Holidays
Ready to make your next move? Join a team with unstoppable drive and passion at easyJet Holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone. By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Business Area
Customer – easyJet Holidays
Primary Location
United Kingdom – London Luton Airport
Organisation
easyJet Holidays
Schedule
Full‑time
Unposting Date
29/12/2025, 11:59:00 PM
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French Speaking Customer Support Advisor employer: easyJet holidays
Contact Detail:
easyJet holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Support Advisor
✨Tip Number 1
Brush up on your French language skills, especially in customer service scenarios. Practising common phrases and responses can help you feel more confident during the interview process.
✨Tip Number 2
Familiarise yourself with easyJet holidays' services and values. Understanding their mission to provide exceptional customer experiences will allow you to align your answers with their expectations during discussions.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you successfully handled customer complaints or emergencies. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of easyJet holidays on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace French Speaking Customer Support Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both French and English. Mention any other languages you speak as this could set you apart from other candidates.
Showcase Customer Service Experience: Detail your previous experience in customer-facing roles, especially in fast-paced environments. Use specific examples to demonstrate how you've successfully handled challenging situations or resolved customer complaints.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that are relevant to the role of a Customer Support Advisor, such as communication skills, problem-solving abilities, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to work with easyJet holidays. Mention why you are interested in this specific role and how you can contribute to their mission of providing exceptional holiday experiences.
How to prepare for a job interview at easyJet holidays
✨Brush Up on Your French
Since this role requires fluency in both written and spoken French, make sure to practice your language skills. Prepare to answer questions in French and be ready to handle customer queries in the language during the interview.
✨Showcase Your Customer Service Experience
Highlight any previous experience you have in customer-facing roles, especially in fast-paced environments. Be prepared to share specific examples of how you've resolved customer issues or handled stressful situations.
✨Understand the Company Culture
Research easyJet holidays and understand their mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to creating unforgettable experiences for customers.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer scenarios, including emergencies. Think through potential situations and formulate responses that demonstrate your problem-solving skills and ability to remain calm under pressure.