easyJet holidays is seeking a Customer Management Duty Officer to oversee disruption responses across digital and contact channels. You will work with the Integrated Control Centre and Customer Operations to support customers through delays, cancellations and unexpected events, ensuring clear, compassionate communication and right outcomes.
This full-time role involves real-time monitoring, coordinating welfare and re-routing options, and reporting on performance and risks.
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Disruption Response & Customer Care Officer employer: easyJet holidays
easyJet holidays is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to training and development opportunities while enjoying the flexibility of hybrid working arrangements near Luton. Join a team that values your contributions and supports your career aspirations in the exciting travel industry.
