At a Glance
- Tasks: Capture requirements and analyse processes to enhance customer platforms.
- Company: Leading airline company with a focus on innovation.
- Benefits: Competitive salary, hybrid working model, and comprehensive benefits.
- Other info: Opportunity for growth in a fast-paced industry.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Experience with CRM/CCaaS platforms and Agile methodologies.
The predicted salary is between 36000 - 60000 € per year.
A leading airline company is seeking a full-time Technical Business Analyst to work closely with various business teams, capturing requirements for development projects. The successful applicant will analyze processes and workflows to facilitate improvements in customer platforms.
Key qualifications include:
- Experience with CRM/CCaaS platforms like Salesforce and Amazon Connect
- Strong Agile team experience
This role offers a competitive salary, a range of benefits, and a hybrid working model with 3 days in the office each week.
Technical Business Analyst, Customer Platforms (CRM/CCaaS) employer: easyJet Airline Company PLC
As a leading airline company, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our employees enjoy a competitive salary, comprehensive benefits, and the flexibility of a hybrid working model, allowing for a balanced work-life experience. With ample opportunities for professional growth and development, we are committed to empowering our team members to excel in their careers while contributing to enhancing customer experiences.
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst, Customer Platforms (CRM/CCaaS)
✨Tip Number 1
Network like a pro! Reach out to folks in the airline industry or those already working with CRM/CCaaS platforms. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with Salesforce or Amazon Connect. This will help you stand out and demonstrate your hands-on knowledge during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with Agile methodologies and be ready to discuss how you've applied them in past projects. This will show you're not just familiar, but truly experienced in working within Agile teams.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Technical Business Analyst, Customer Platforms (CRM/CCaaS)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CRM/CCaaS platforms like Salesforce and Amazon Connect. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've worked on!
Showcase Your Agile Experience:Since this role involves working in an Agile environment, it’s crucial to mention any Agile methodologies you’ve used. We love seeing how you’ve collaborated with teams to deliver successful projects, so give us the details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer platforms and how your analytical skills can make a difference. We’re looking for enthusiasm and a clear connection to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your CRM/CCaaS Inside Out
Make sure you brush up on your knowledge of CRM and CCaaS platforms, especially Salesforce and Amazon Connect. Be ready to discuss how you've used these tools in past projects and how they can improve customer platforms.
✨Showcase Your Agile Experience
Since the role requires strong Agile team experience, prepare examples of how you've successfully worked in Agile environments. Highlight specific projects where you contributed to process improvements or facilitated team collaboration.
✨Understand the Business Needs
Research the airline industry and understand the unique challenges it faces. Think about how your skills as a Technical Business Analyst can help address these challenges and improve customer experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current projects, team dynamics, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
