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- Tasks: Lead technology strategy for customer solutions and collaborate with teams to drive architectural direction.
- Company: Join easyJet Holidays, the UK's fastest growing tour operator, offering unbeatable holiday packages.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, flexible benefits, and amazing staff travel perks.
- Why this job: Be part of a dynamic team shaping innovative customer technology in a rapidly growing company.
- Qualifications: Experience in designing multi-technology solutions, preferably in Salesforce and AWS environments.
- Other info: Hybrid working available; recognised as one of the Best Places to Work 2023.
The predicted salary is between 48000 - 72000 £ per year.
Job Description – Solution Architect – Customer (16091)
Solution Architect – Customer ( 16091 )
Solutions Architect – Customer Domain
Luton, UK (Hybrid Working Available)
Full-time, Permanent
Competitive with Excellent Benefits
easyJet holidays is the UK’s fastest growing tour operator, with a mission to provide brilliant holidays at unbeatable prices in more than 100 destinations across Europe. We do this by combining easyJet’s vast flight programme with more than 5000 handpicked hotels and best-in-class technology to provide the perfect package holiday. We only launched in 2019 but already we have:
- Become the fastest growing, lowest cost, highest margin travel business in the UK
- Achieved milestone customer numbers and taken almost 2 million customers away in our latest full year of trading, delivering significant profits to the easyJet group
- Launched an award-winning sustainability strategy with a focus on making a positive impact on the local communities that make our holidays so special
- Doubled the size of our team year-on-year
- Expanded our business into Europe
- Been named one of the Sunday Times Best Places to Work 2023 – called out as one of the most loved employers and highly commended as a great place to work for LGBTQIA+ employees, as well as being named the Best Workplace in Travel 2023 and 2024.
We’re an ambitious bunch and we don’t intend on stopping here. We want to lead the industry, become the holiday provider of choice and to do this we’re building remarkable teams with modern ways of working. That’s where you come in!
At easyJet Holidays, we are a dynamic and growing Technology Team committed to delivering strategic technology decisions, innovative solution designs, and maintaining architecture information across the organisation. Our architecture team plays a crucial role in the assurance and design of key products, working collaboratively with multiple squads responsible for product development and liaising with key business stakeholders to ensure designs meet their needs.
We are seeking a Solutions Architect focused on the customer domain to support our key strategic customer-driven initiatives. This role involves shaping the strategic direction for easyJet Holidays' customer technology architecture and documenting our customer technology landscape. You will also participate in our Architecture Guild, which aligns design decisions with technology patterns, standards, and the wider enterprise technology strategy.
What you'll be doing:
As a Solutions Architect, you will lead the technology strategy for end-to-end solutions in the Customer domain, collaborating with technical leads and the Head of Architecture to drive long-term architectural direction. You will engage with the Customer team in technology discovery for new business ideas, providing conceptual solutions, options analysis, and guidance to realise our customer vision. Your role includes producing high-quality, comprehensive solution design artefacts that demonstrate a balance of different functional and non-functional drivers and requirements. You will provide architectural guidance to product teams and third-party vendors to ensure the delivered solution realises the design. Additionally, you will document and govern solutions across the customer domain and contribute to wider multi-domain governance across the easyJet Holidays technology landscape.
What you'll bring to the team:
The ideal candidate will have extensive experience in designing and implementing solutions, including large, multi-technology, multi-vendor solutions, customer service solutions (Salesforce Service Cloud preferred), sales management platforms (Salesforce Sales Cloud preferred), and contact center platforms (Amazon Connect preferred). You should have experience with AWS solution architecture components, event-driven architecture design, API design, and a practical understanding of generative and agentic AI technology. A background in software development is desirable, along with previous experience in the travel, retail, or e-commerce industries.
What we can offer you:
We offer a competitive base salary, up to 20% bonus, 25 days holiday, BAYE, SAYE and Performance share schemes, a 7% pension contribution, life assurance, a flexible benefits package, and excellent staff travel benefits.
#LI-Hybrid
#ejholidays
Business Area
Business Area
Technology – easyJet holidays
Primary Location
#J-18808-Ljbffr
Solution Architect - Customer (London) employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect - Customer (London)
✨Tip Number 1
Familiarise yourself with easyJet Holidays' technology stack and customer domain. Understanding their current systems, especially Salesforce and AWS components, will help you speak their language during interviews.
✨Tip Number 2
Network with current employees or industry professionals who have experience in solution architecture within the travel sector. This can provide you with insider knowledge about the company culture and expectations.
✨Tip Number 3
Prepare to discuss your previous projects that involved multi-technology solutions. Be ready to explain your role in these projects and how they relate to customer service and technology architecture.
✨Tip Number 4
Showcase your understanding of generative AI and event-driven architecture in your discussions. Highlighting your knowledge in these areas can set you apart as a candidate who is forward-thinking and aligned with industry trends.
We think you need these skills to ace Solution Architect - Customer (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Solution Architect position. Understand the key responsibilities and required skills, especially those related to customer technology architecture and solution design.
Tailor Your CV: Customise your CV to highlight relevant experience in designing and implementing solutions, particularly in customer service and sales management platforms like Salesforce. Emphasise any experience with AWS, API design, and event-driven architecture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that align with easyJet Holidays' mission and values, and explain how you can contribute to their technology strategy.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, discuss how your architectural decisions improved efficiency or customer satisfaction in past projects, particularly in the travel or e-commerce sectors.
How to prepare for a job interview at easyJet Airline Company PLC
✨Understand the Company and Its Mission
Before your interview, make sure you know easyJet Holidays' mission and values. Familiarise yourself with their growth story and sustainability initiatives, as this will show your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Technical Expertise
As a Solutions Architect, you'll need to demonstrate your experience with customer service solutions, particularly Salesforce. Be prepared to discuss specific projects where you've designed and implemented multi-technology solutions, highlighting your problem-solving skills and technical knowledge.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges. Think of examples from your past experiences where you successfully led technology strategies or collaborated with cross-functional teams to deliver solutions that met business needs.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the architecture guild's role, or how they envision the future of customer technology at easyJet Holidays. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
