At a Glance
- Tasks: Lead the change programme for easyJet's new loyalty scheme launching in 2027.
- Company: Join easyJet, a leading low-cost airline transforming customer loyalty.
- Benefits: Enjoy a competitive salary, private medical insurance, and excellent travel perks.
- Other info: Hybrid working model with a focus on inclusivity and career development.
- Why this job: Make a real impact on millions of customers with innovative change strategies.
- Qualifications: Extensive experience in large-scale transformation and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
EasyJet is a FTSE listed low-cost airline serving millions of customers across Europe.
About the Team
This role is at the heart of easyJet’s high-profile strategic priority: the launch of a new loyalty scheme in 2027. You’ll collaborate across commercial, digital, technology and operational teams to shape how change lands across the organisation, ensuring millions of customers experience easyJet’s future offerings.
The Role
As Senior Business Change Manager you will lead the change programme for the new loyalty scheme, driving transformational change across operating models, technology, processes and commercial propositions. The role requires ownership, influence at senior levels, and the ability to manage complex change at scale. You will also lead and develop a team of Business Change Managers and Specialists.
What you’ll be doing
- Own the end-to-end change strategy for the loyalty scheme launch in 2027
- Partner with senior leaders to align commercial, technology and operational agendas
- Drive transformational change across operating models, ways of working, processes and customer propositions
- Communicate a compelling change story linking strategy to day-to-day impact
- Manage the organisational change impact landscape, prioritising, sequencing and mitigating people risks
- Ensure change activity is resourced and integrated into programme and business plans
- Co-coach and advise sponsors and leaders to reinforce effective change leadership
- Mentor and develop a high-performing Business Change team
- Track adoption, engagement and benefits realisation to confirm change is embedded
- Incorporate external best practice and fresh thinking into change delivery
What we’re looking for
- Extensive experience leading large-scale, complex transformation programmes in customer-facing or commercial environments
- A proven track record of ownership and driving change across multiple business domains
- Strong people-leadership experience, including senior change professional development
- Confidence working across agile, waterfall and hybrid delivery models
- Credibility and resilience to challenge senior stakeholders and navigate ambiguity
- Strong commercial acumen with a focus on value, outcomes and benefits realisation
- Excellent communication and facilitation skills, influencing at all levels
- Recognised change management qualification such as Prosci or APMG, or equivalent experience
- A bold, proactive mindset with the energy and determination to realise large-scale change
What you’ll get in return
- Up to 20% maximum bonus
- Private medical insurance
- 7% pension contributions
- Excellent staff travel benefits
- 25 days annual leave plus bank holidays
- Annual credit toward an easyJet holiday
- Various flexible benefits and extras
Practicalities
This full-time role is based in Luton, 40 hours per week, with hybrid working. We spend approximately 60% of our time per month in the office.
Reasonable Adjustments
easyJet is committed to fostering an inclusive workplace and welcomes candidates from all backgrounds. If you require adjustments or support during the application or recruitment process – such as extra time for assessments or accessible interview locations – please contact ma.recruitment@easyjet.com. We ensure reasonable adjustments throughout the recruitment process to guarantee accessibility and accommodation.
Senior Business Change Manager - Customer Loyalty Programme employer: easyJet Airline Company PLC
EasyJet is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Senior Business Change Manager, you will play a pivotal role in shaping the future of customer loyalty, supported by a culture that prioritises employee growth and development. With competitive benefits including private medical insurance, generous annual leave, and excellent staff travel perks, easyJet is committed to fostering a diverse and inclusive workplace that empowers you to make a meaningful impact.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Change Manager - Customer Loyalty Programme
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage with others, the better your chances of hearing about opportunities that might not even be advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've driven change in previous roles. This is your moment to shine and show them why you're the perfect fit for their team.
✨Tailor Your Approach
Every company is different, so make sure you tailor your pitch to easyJet's values and goals. Research their current projects and challenges, and come prepared with ideas on how you can help them succeed with their new loyalty programme.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the easyJet family.
We think you need these skills to ace Senior Business Change Manager - Customer Loyalty Programme
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Business Change Manager. Highlight your experience with large-scale transformations and how you've driven change in customer-facing environments. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Share your passion for change management and how you can contribute to our new loyalty scheme. Be sure to connect your past experiences with what we’re looking for in this role.
Showcase Your Leadership Skills:We’re keen on strong people leadership, so don’t hold back! Include examples of how you’ve mentored teams or influenced senior stakeholders. This will help us see your potential to lead our Business Change team effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates about your application status!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Change Management Inside Out
Make sure you brush up on your change management theories and practices, especially those relevant to customer loyalty programmes. Be ready to discuss how you've successfully led large-scale transformations in the past, and have specific examples at hand that showcase your ability to drive change across multiple business domains.
✨Understand EasyJet's Vision
Familiarise yourself with EasyJet’s current operations and their strategic priorities, particularly the upcoming loyalty scheme launch in 2027. This will help you align your answers with their goals and demonstrate that you’re genuinely interested in contributing to their vision.
✨Showcase Your People Leadership Skills
As a Senior Business Change Manager, you'll need to lead and develop a team. Prepare to discuss your leadership style and provide examples of how you've mentored others in the past. Highlight your experience in co-coaching and advising senior leaders to reinforce effective change leadership.
✨Communicate Effectively
Practice articulating a compelling change story that links strategy to day-to-day impact. During the interview, focus on your communication skills by being clear and concise. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to follow your thought process.
