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- Tasks: Join us to enhance our holiday platforms and ensure seamless service delivery.
- Company: easyJet Holidays is revolutionizing travel with affordable, personalized holiday experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and occasional travel.
- Why this job: Be part of an ambitious team focused on sustainable travel and innovative solutions.
- Qualifications: Experience in IT service management and strong communication skills are essential.
- Other info: This full-time role is based in Luton, requiring 40 hours per week.
The predicted salary is between 36000 - 60000 £ per year.
Job Description – Platform Integration Specialist (15727)
Company
In 2019 we launched our brand new easyJet holidays business, with a mission to provide brilliant holiday experiences at unbeatable prices. We do this by combining easyJet’s flexible flight programme with handpicked hotels and best-in-class technology to provide hassle-free, personalised holidays.
We’re an ambitious bunch and we don’t intend on stopping here. We want to lead the industry, making sustainable travel affordable and accessible to everyone and to do this we’re building remarkable teams with modern ways of working. That’s where you come in! Join us as our Platform Integration Specialist and help create brilliant holiday experiences for our customers.
Job Purpose
The key purpose of the platform service manager is to ensure that there are new technical capabilities impacting our key platforms within easyJet Holidays have a clear service model in place, along with an ongoing responsibility for improving the service offered on our existing platforms.
Job Accountabilities
- Service Design and Transition: Driving improvement in the quality of new and evolved services by ensuring that the appropriate service models (contracting, processes, alerting/monitoring, governance & reporting) are in place and functioning correctly.
- Service Continuity Management: Driving improvement in the service availability and performance levels before, during, and after a disaster-level incident.
- Knowledge Management: Ensuring that knowledge information is gathered, analyzed, stored and shared, with regular reviews and updates to key stakeholders.
- Configuration Management: Ensuring that individual service configuration items are managed, administered, and mapped to the relevant services.
- Innovation & Change: Identifies opportunities within own area for continuously improving the way things are done.
- Business Performance: Understands the commercial reality of easyJet in terms of high volume, low cost and low margin.
- Ownership & Delivery: Monitors results, showing resilience to deal effectively with barriers and obstacles.
- Building Relationships: Communicates effectively with others within own area, proactively sharing information with those who need to know.
- Customer & Shareholder value: Anticipates possible risks within their own area to customers and to the business and takes action to prevent them becoming issues.
Key Skills and experience required
- Understanding and experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).
- Experience in IT governance, including experience in policy definition and process improvements.
- Understanding of IT systems, architectures, and technologies.
- Extensive experience within an IT department providing cross-functional IT management capabilities.
- Planning & orchestration skills: planning across product and platform teams.
- Proven stakeholder communication and management skills.
- Effective influencing and negotiation skills in complex environments.
Location and hours of work
This full-time role will be based in Luton, and will be 40 hours per week, with some occasional travel required.
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Platform Integration Specialist employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Integration Specialist
✨Tip Number 1
Familiarize yourself with IT service management (ITSM) and ITIL frameworks. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience in driving service improvements and managing service continuity. Be ready to discuss specific examples where you've successfully implemented changes that enhanced service quality.
✨Tip Number 3
Highlight your stakeholder communication skills. Prepare to share instances where you've effectively influenced decisions or managed relationships in complex environments, as this is crucial for the role.
✨Tip Number 4
Research easyJet Holidays and their approach to sustainable travel. Being knowledgeable about the company's mission and values will help you align your answers with their goals during the interview.
We think you need these skills to ace Platform Integration Specialist
Some tips for your application 🫡
Understand the Role: Make sure you thoroughly understand the responsibilities and requirements of the Platform Integration Specialist position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: Emphasize your experience in IT service management (ITSM) and ITIL. Provide specific examples of how you've improved service quality, managed configurations, or driven innovation in previous roles.
Showcase Communication Skills: Since effective communication is key for this role, include examples of how you've successfully built relationships and communicated with stakeholders in complex environments.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the language and key skills mentioned in the job description. Use specific terminology related to IT governance and service management to demonstrate your familiarity with the field.
How to prepare for a job interview at easyJet Airline Company PLC
✨Understand IT Service Management
Make sure you have a solid grasp of IT service management principles and the ITIL framework. Be prepared to discuss how you've applied these concepts in previous roles, especially in relation to service design and transition.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've improved service availability and performance during challenging situations. Highlight your resilience and ability to overcome obstacles, as this is crucial for the role.
✨Communicate Effectively
Demonstrate your stakeholder communication skills by sharing experiences where you successfully influenced or negotiated in complex environments. Clear communication is key in building relationships within the team and with external partners.
✨Highlight Innovation and Change Management
Discuss any initiatives you've led or contributed to that focused on continuous improvement. Show your understanding of how innovation can enhance service delivery and customer satisfaction.
