At a Glance
- Tasks: Support airport operations by ensuring systems run smoothly and efficiently.
- Company: Join a leading airline with a focus on innovation and teamwork.
- Benefits: Enjoy competitive salary, 25 days holiday, and discounted travel for friends and family.
- Other info: Flexible hybrid working policy with opportunities for career growth.
- Why this job: Be the backbone of airport operations and make a real difference in travel experiences.
- Qualifications: Experience in service operations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As an Operational Support Analyst in our Airport Management product team, you will serve as the primary liaison between frontline ground operations, technology specialists, and third‑party suppliers. Your focus will be to maintain the resilience, security, and optimal performance of live operational systems, devices, and airport tools.
Responsibilities
- Manage the stability of airport systems and devices, leading rapid service recovery and root cause analysis during disruptions.
- Monitor system health dashboards and data flows to identify risks, service drops, or integration delays before they impact flights.
- Coordinate live testing, validation, and operational readiness for new product upgrades and airport rollouts.
- Participate in the on‑call incident rota, providing out‑of‑hours support for Priority 1 (P1) and Priority 2 (P2) system emergencies.
- Act as the key contact for Ground Operations, Regional Delivery teams, and tech vendors, ensuring alignment and communication.
- Oversee platform access controls to meet security standards, and build performance reports for continuous improvement.
Qualifications
- Strong understanding of airport operational processes, ground handling workflows, departure control, and baggage systems.
- Proven experience in service operations, system tracking/monitoring, and managing software integrations.
- Ability to collaborate effectively with third‑party vendors and external partners during high‑pressure incidents and rollouts.
- Resilience and adaptability, maintaining operational continuity in demanding environments.
- Clear communication skills, translating complex technical data into concise updates for both technical specialists and frontline ground crews.
Benefits
- Competitive base salary
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- Work Away scheme – 30 days a year overseas
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
The role operates under a hybrid working policy, with 40–60% of the month spent on site with colleagues.
Visa Sponsorship
This role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.
Reasonable Adjustments
We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.
Operational Support Analyst – Airport Management employer: easyJet Airline Company PLC
As an Operational Support Analyst at our Airport Management team, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. With competitive benefits including a flexible working policy, generous holiday allowance, and unique perks like discounted travel for friends and family, we foster a culture of collaboration and innovation, ensuring you have the tools and opportunities to excel in your role while contributing to the seamless operation of airport systems.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Analyst – Airport Management
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We think you need these skills to ace Operational Support Analyst – Airport Management
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
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Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Logistics Tools
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