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- Tasks: Support live crewing activity and ensure flights are staffed correctly during peak times.
- Company: Join easyJet, a leading low-cost airline connecting millions across Europe.
- Benefits: Enjoy flexible benefits, excellent staff travel perks, and up to 20% bonus.
- Why this job: Be at the heart of operations, making impactful decisions in a fast-paced environment.
- Qualifications: Experience in airline operations and strong communication skills required.
- Other info: Work 12-hour shifts with opportunities for career growth in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Network Control Support Officer – Fixed Term Contract
Intro
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. Our mission is to make low-cost travel easy and whatever your role here, you’ll help connect millions of people to what they love through Europe’s best airline network, great value fares and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four behaviours. One spirit. One easyJet.
Read on if you:
- Have experience in airline or operational environments
- Enjoy working in a fast-paced, 24/7 operation
- Are comfortable working 12-hour day and night shifts
- Like being at the heart of live operations and decision making
The Team
You’ll join the Network Control team within the wider Integrated Control Centre. The Network Control Support Officer – Crewing provides direct support to the Crewing team, working collaboratively with Operations and Customer Disruption colleagues to manage the airline operation around the clock. The team takes full operational control during periods of disruption, ensuring safe, compliant and well-informed decisions are made when it matters most.
The Role
As a Network Control Support Officer – Crewing, you’ll play a key role in supporting live crewing activity during peak operational periods. Working 12-hour shifts across days and nights, you’ll help ensure flights are resourced correctly, crew rosters remain compliant, and operational queries are handled efficiently and professionally.
What we’re looking for:
- Calling out crew from standby to cover duties in a timely and effective manner
- Monitoring crew rosters and identifying potential rule breaches, taking proactive action to resolve issues
- Ensuring flights are staffed with the correct number and mix of crew in line with safety, compliance and operational requirements
- Acting as a first point of contact for operational queries, responding clearly and professionally
- Providing flexible, practical support to the Crewing team during shifts to maintain smooth operations
Key skills and experience:
- Previous experience in an airline or operational environment, including crew or network control
- Ability to remain calm and effective under pressure
- Strong communication and interpersonal skills
- PC literate, with confidence using Outlook, Excel and internet-based systems
- Flexible approach to working shifts, including days, nights and weekends
- Knowledge of eRes, AIMS or TOPS
- Understanding of EASA regulations and easyJet alleviations
- Working knowledge of the easyJet Operations Manual Part A
Your Health & Safety commitment:
- Working in line with easyJet policies, regulatory and industrial requirements
- Reporting any actual or potential safety or compliance risks
- Supporting investigations to improve safety, security and compliance
- Always acting in a safe and responsible manner
What you’ll get in return:
- Up to 20% bonus
- BAYE, SAYE and Performance Share Schemes
- Life assurance
- Flexible benefits package
- Excellent staff travel benefits
Practicalities
This full-time role is based in Luton. You’ll work an average of fourteen 12-hour shifts per 28 days, covering day shifts (06:30–18:30) and night shifts (18:30–06:30). The role is fixed-term contract.
Reasonable Adjustments
At easyJet, we are committed to creating an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome applications from all backgrounds. If you need any adjustments or support during the recruitment process, please contact ma.recruitment@easyjet.com and we’ll be happy to help.
Business Area: Operations Control Centre
Primary Location: Luton
Network Control Support Officer- FTC employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Control Support Officer- FTC
✨Tip Number 1
Get to know the company! Research easyJet's values and mission. When you understand what makes them tick, you can tailor your approach and show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Connect with current or former easyJet employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to operational roles. Think about scenarios where you’ve thrived under pressure, as that’s key for the Network Control Support Officer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the easyJet team. Don’t miss out!
We think you need these skills to ace Network Control Support Officer- FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Network Control Support Officer role. Highlight any previous airline or operational experience, and don’t forget to mention your ability to thrive under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with easyJet and how your background makes you a perfect fit for the team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of interaction with various teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to show us you can handle operational queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know the Company Inside Out
Before your interview, make sure you research easyJet thoroughly. Understand their mission, values, and the specific role of the Network Control Support Officer. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Demonstrate Your Operational Experience
Since this role is all about supporting live operations, be ready to share specific examples from your previous experience in airline or operational environments. Highlight situations where you’ve had to remain calm under pressure and how you effectively managed operational queries.
✨Showcase Your Communication Skills
As a first point of contact for operational queries, strong communication is key. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few scenarios where you successfully resolved issues through effective communication.
✨Be Ready for Shift Work Questions
Given the nature of the role, be prepared to discuss your flexibility regarding shift work. Share any past experiences you have with working 12-hour shifts, and express your willingness to adapt to the demands of the job. This shows that you understand the commitment required and are ready to take it on.
