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For Companies At a Glance
- Tasks: Support live crewing activity and ensure flights are staffed correctly during peak times.
- Company: Join easyJet, a leading low-cost airline connecting millions across Europe.
- Benefits: Enjoy flexible benefits, excellent staff travel perks, and up to 20% bonus.
- Why this job: Be at the heart of operations, making impactful decisions in a fast-paced environment.
- Qualifications: Experience in airline operations and strong communication skills required.
- Other info: Dynamic role with opportunities for growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. Our mission is to make low-cost travel easy and whatever your role here, you’ll help connect millions of people to what they love through Europe’s best airline network, great value fares and friendly service.
What makes us easyJet?
- Safe, Bold, Welcoming and Challenging behaviours.
Read on if you:
- Have experience in airline or operational environments
- Enjoy working in a fast-paced, 24/7 operation
- Are comfortable working 12-hour day and night shifts
- Like being at the heart of live operations and decision making
The Team
You’ll join the Network Control team within the wider Integrated Control Centre. The Network Control Support Officer – Crewing provides direct support to the Crewing team, working collaboratively with Operations and Customer Disruption colleagues to manage the airline operation around the clock. The team takes full operational control during periods of disruption, ensuring safe, compliant and well-informed decisions are made when it matters most.
The Role
As a Network Control Support Officer – Crewing, you’ll play a key role in supporting live crewing activity during peak operational periods. Working 12-hour shifts across days and nights, you’ll help ensure flights are resourced correctly, crew rosters remain compliant, and operational queries are handled efficiently and professionally.
What we’re looking for:
- Calling out crew from standby to cover duties in a timely and effective manner
- Monitoring crew rosters and identifying potential rule breaches, taking proactive action to resolve issues
- Ensuring flights are staffed with the correct number and mix of crew in line with safety, compliance and operational requirements
- Acting as a first point of contact for operational queries, responding clearly and professionally
- Providing flexible, practical support to the Crewing team during shifts to maintain smooth operations
Key skills and experience:
- Previous experience in an airline or operational environment, including crew or network control
- Ability to remain calm and effective under pressure
- Strong communication and interpersonal skills
- PC literate, with confidence using Outlook, Excel and internet-based systems
- Flexible approach to working shifts, including days, nights and weekends
- Knowledge of eRes, AIMS or TOPS
- Understanding of EASA regulations and easyJet alleviations
- Working knowledge of the easyJet Operations Manual Part A
Your Health & Safety commitment:
- Working in line with easyJet policies, regulatory and industrial requirements
- Reporting any actual or potential safety or compliance risks
- Supporting investigations to improve safety, security and compliance
- Always acting in a safe and responsible manner
What you’ll get in return:
- Up to 20% bonus
- BAYE, SAYE and Performance Share Schemes
- Life assurance
- Flexible benefits package
- Excellent staff travel benefits
Practicalities:
This full-time role is based in Luton. You’ll work an average of fourteen 12-hour shifts per 28 days, covering day shifts (06:30–18:30) and night shifts (18:30–06:30). The role is fixed-term contract.
Reasonable Adjustments:
At easyJet, we are committed to creating an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome applications from all backgrounds. If you need any adjustments or support during the recruitment process, please contact ma.recruitment@easyjet.com and we’ll be happy to help.
Business Area: Operations Control Centre
Primary Location: Luton
Network Control Support Officer employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Control Support Officer
✨Tip Number 1
Get to know the company! Research easyJet's values and mission. When you understand what makes us tick, you can tailor your approach during interviews and show how you fit right in with our culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled pressure in past roles, especially in operational environments. We want to see how you stay calm and effective when things get hectic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the easyJet family!
We think you need these skills to ace Network Control Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Control Support Officer role. Highlight any relevant experience in airline or operational environments, and don’t forget to showcase your ability to thrive under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with easyJet and how your skills align with our mission. Keep it friendly and professional, just like us!
Showcase Your Skills: In your application, be sure to highlight your strong communication skills and your experience with tools like Outlook and Excel. We want to see how you can contribute to our fast-paced environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just like our booking process!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know the Company Inside Out
Before your interview, make sure you research easyJet thoroughly. Understand their mission, values, and the specific role of the Network Control Support Officer. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Demonstrate Your Operational Experience
Since this role is all about supporting live operations, be ready to share specific examples from your previous experience in airline or operational environments. Highlight situations where you successfully managed pressure, resolved issues, or contributed to team success during peak times.
✨Showcase Your Communication Skills
As a first point of contact for operational queries, strong communication is key. Prepare to discuss how you’ve effectively communicated in past roles, especially in high-pressure situations. Practise clear and concise responses to potential questions to demonstrate your ability to convey information professionally.
✨Be Ready for Shift Work Questions
This role involves 12-hour shifts, so expect questions about your flexibility and ability to work nights and weekends. Be honest about your availability and share any relevant experiences that showcase your adaptability to different working hours.
