At a Glance
- Tasks: Design and evolve tech solutions for baggage operations impacting millions of passengers.
- Company: Join easyJet, a leader in the aviation industry with a focus on innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, and discounted travel for friends and family.
- Other info: Flexible hybrid working policy and commitment to inclusivity in the workplace.
- Why this job: Be at the forefront of airport technology and make a real difference in passenger experience.
- Qualifications: Experience in baggage handling tech and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
Job Description - Technical Specialist – Baggage Operations (17110)
Role Overview
As a Technical Specialist – Baggage Operations, you will drive the resilience, scalability, and technical evolution of critical systems that impact millions of passengers.
In this role, you will design, configure, and evolve technologies spanning Self‑Service Bag Drop (SBD), real‑time tracking, reconciliation compliance, and multi‑supplier integrations.
Over the next 2–3 years, you will champion major network expansions, transition fragmented tech into standardised models, and pioneer next‑generation telemetry and observability across our airport estate.
- Key Accountabilities
- Lifecycle Management & Quality Assurance
- Design Technical Solutions: Translate operational requirements into scalable, resilient baggage technology solutions.
- System Integration: Merge third‑party baggage systems into a cohesive, highly observable enterprise network.
- Embed Observability: Ensure monitoring, logging, and proactive alerting are built into every solution by design.
- Lifecycle Planning: Manage tech upgrades, decommissioning, and standardisation across multiple airports.
- Release Engineering & Maintenance
- Drive Standardisation: Define repeatable operational configurations, tooling, and orchestration mechanisms across the estate.
- Expert Troubleshooting: Provide tier‑3 technical expertise to resolve complex incidents across integrated, multi‑vendor systems.
- Support I&O Teams: Partner with Infrastructure & Operations to diagnose cross‑system issues and drastically reduce operational recovery times.
- Reliability Engineering & Automation
- Enhance Performance: Improve service reliability and meet strict uptime and incident‑detection targets through advanced telemetry.
- Automate Processes: Design and implement automation tools to eliminate manual interventions and streamline remote operational support.
Requirements of the Role
- What We Are Looking For
- Core Technical Competencies
- Baggage & Airport Tech Expertise: Proven understanding of baggage handling environments, reconciliation systems, self‑service processing, and partner integrations.
- Integration & Interoperability: Strong knowledge of connecting third‑party systems within a highly distributed enterprise ecosystem.
- Observability Mastery: Deep familiarity with modern monitoring, alerting, logging tools, and supportability frameworks.
- Complex Problem Solving: Track record of diagnosing and resolving technical friction points within live, multi‑vendor environments.
- Operational Execution: Ability to safely coordinate, test, and deploy technical changes within live, critical operational environments.
- Risk & Impact Awareness: Sharp instincts for assessing technical and operational risks before they affect flights or customers.
- Cross‑Functional
Communication: Exceptional ability to translate complex technical jargon into clear insights for Product Managers, Domain Architecture, Security, handlers, and airport authorities.
Benefits
- Competitive base salary
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easy Jet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
- Location & Hours of Work
We operate a hybrid working policy of 40%‑60% of the month spent with colleagues.
Reasonable Adjustments
At easy Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe.
We welcome candidates from all backgrounds.
If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma. recruitment@easyjet. com.
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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Technical Specialist – Baggage Operations in Luton employer: easyJet Airline Company PLC
easyJet Airline Company PLC is an excellent employer that prioritises employee engagement and inclusivity, making it a fantastic place for those passionate about people insights. Located in Luton, the company offers a vibrant work culture with opportunities for professional growth, competitive benefits such as performance bonuses and health insurance, and unique travel perks that enhance the overall employee experience.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Specialist – Baggage Operations in Luton
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We think you need these skills to ace Technical Specialist – Baggage Operations in Luton
Some tips for your application 🫡
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How to prepare for a job interview at easyJet Airline Company PLC
✨Brush Up on Core Engineering Principles
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