At a Glance
- Tasks: Champion seamless digital experiences for millions of passengers and drive service assurance.
- Company: Join a fast-paced, household-name airline with a focus on innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, and discounted travel for friends and family.
- Other info: Hybrid working model with opportunities to work abroad and excellent career growth.
- Why this job: Make a real impact in airport operations while growing your career in tech.
- Qualifications: Experience in operational IT support and understanding of ITSM processes.
The predicted salary is between 40000 - 50000 £ per year.
You will be at the heart of our mission to deliver seamless digital experiences for millions of passengers. This role offers the opportunity to champion service maturity, influence tech evolution, and grow your career within a fast‑paced, household‑name airline.
Key Responsibilities
- Drive Service Assurance: Support ITSM processes, operational governance, and standardized IT support across all airport technologies and suppliers.
- Manage Incidents: Coordinate and accelerate live operational IT incidents to minimise disruption to flights and ground crew.
- Handle On‑Call Major Incidents: Participate in a scheduled roster as an out‑of‑hours Major Incident Manager (full training and tooling provided).
- Ensure Operational Readiness: Validate new service deployments, test disaster recovery plans and ensure documentation is complete before technology goes live.
- Continuous Improvement: Investigate recurring issues, identify root causes and run operational reviews to boost long‑term service resilience.
- Supplier & Stakeholder Collaboration: Work alongside Product Managers, Technical Specialists and external suppliers to maintain high data quality and system visibility.
Key Skills
- Operational IT Expertise: Strong background in operational support, service assurance and incident management within complex environments.
- Framework Knowledge: Clear understanding and practical experience with ITSM and ITIL processes.
- Supplier Management: Experience supporting third‑party suppliers and supplier‑managed services in live environments.
- Aviation Sector Knowledge: Understanding of airport operations, ground handling processes and live airport technologies.
- Problem Solving: Accountable professionals who can balance operational resilience, compliance and user impact in high‑pressure situations.
Benefits
- Competitive base salary
- 25 days holiday, pension scheme, life assurance and a flexible benefits package
- Discounted staff travel scheme for friends and family
- Annual credit for discounts on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
- Hybrid working policy – 40 % – 60 % of the month spent with colleagues in London Luton.
Note: This role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.
Service Assurance Specialist – Airport Operations in Luton employer: easyJet Airline Company PLC
As a Service Assurance Specialist at our renowned airline, you will thrive in a dynamic work environment that prioritises innovation and employee development. With competitive benefits including a flexible working policy, discounted travel for friends and family, and opportunities for career growth, we foster a culture of collaboration and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment in the aviation sector.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Assurance Specialist – Airport Operations in Luton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what easyJet Airline Company PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges easyJet Airline Company PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at easyJet Airline Company PLC!
✨Direct Apply to easyJet Airline Company PLC
Let's not forget to apply directly through the easyJet Airline Company PLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Assurance Specialist – Airport Operations in Luton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at easyJet Airline Company PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at easyJet Airline Company PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at easyJet Airline Company PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
