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For Companies At a Glance
- Tasks: Lead ground operations, ensuring seamless service delivery and operational excellence.
- Company: Join easyJet, a leader in innovative travel solutions across Europe.
- Benefits: Competitive salary, bonuses, private healthcare, and fantastic staff travel perks.
- Why this job: Make a real impact in aviation while leading a passionate team.
- Qualifications: 7+ years in airport ground operations with strong leadership skills.
- Other info: Hybrid working model with a focus on inclusivity and continuous improvement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Company
When it comes to innovation and achievement, there are few organisations with a stronger track record than easyJet. Over the past 30 years, we have transformed short‑haul travel across the UK and Europe, operating a growing fleet of over 300 aircraft and carrying more than 95 million passengers annually across an extensive network of over 1,000 routes. Our success is driven by our people — talented, forward‑thinking individuals with a shared passion for delivering safe, efficient and affordable travel. We are generation easyJet, united by our “Orange Spirit”.
The Team
This is a pivotal leadership role within the Ground Operations Delivery function, reporting to the Head of Ground Operations Delivery. As Ground Operations Services Senior Manager, you will oversee four key operational service areas: Baggage Services, Accessibility (PRM), Immigration and Fuel Supply Chain. You will lead the respective managers for each function, ensuring seamless coordination, regulatory compliance, and outstanding service delivery. You will act as a key link between the Ground Ops delivery team, Customer Experience, third‑party providers and regulatory bodies—driving safety, operational excellence and continuous improvement to make life easier for our customers and our people.
Read on if you:
- Have proven leadership experience managing high performance teams, ideally within aviation or complex operational environments
- Enjoy leading teams, shaping strategy and driving improvement in a fast‑paced environment
- Can be in our fantastic Luton head office 3 times per week
The Role
As Ground Operations Services Senior Manager, you will be responsible for end‑to‑end oversight of ground services, ensuring operational performance, regulatory compliance and a brilliant customer experience. You will:
- Oversee baggage, PRM, immigration and fuel supply chain operations
- Monitor SLAs, KPIs and drive service improvements
- Lead cost control and digitalisation initiatives
- Manage supplier performance and support contract activities
- Champion safety, compliance and a customer‑focused culture
- Act as escalation point for operational disruptions
- Provide clear leadership and regular operational updates
- Lead continuous improvement across four key domains, embedding AI and emerging technologies at the heart of our services, while fostering a culture of curiosity, innovation and experimentation
What We’re Looking For
- 7+ years’ senior experience in airport ground operations
- Strong knowledge of baggage, PRM, fuel and immigration processes
- Proven leadership of managers and cross‑functional teams
- Experience with cost control, digitalisation and supplier management
- Excellent stakeholder management and communication skills
- Calm under pressure, with a passion for operational excellence and customer service
- Strong commercial awareness and regulatory knowledge (CAA, EASA, DfT, etc.)
Requirements of the Role
What you’ll get in return:
- Competitive base salary
- Up to 30% bonus
- BAYE, SAYE & Performance share schemes
- Private healthcare
- Flexible benefits package
- Excellent staff travel benefits
Practicalities
This is a permanent role based in Luton and will be 40 hours per week. We support hybrid working and spend 60% of our time per month in the office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Business Area
Ground Operations
Senior Manager Ground Operations Services in Luton employer: easyJet Airline Company PLC
Contact Detail:
easyJet Airline Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager Ground Operations Services in Luton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the aviation industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current easyJet employees. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by researching easyJet’s values and recent news. Show us you’re not just another candidate; demonstrate your passion for operational excellence and customer service. Tailor your answers to reflect how you can contribute to our 'Orange Spirit'!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership experience and how you’ve driven improvements in past roles. This will help you feel more confident when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the easyJet family. Let’s make your dream job a reality together!
We think you need these skills to ace Senior Manager Ground Operations Services in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager Ground Operations Services role. Highlight your leadership experience and any relevant operational achievements that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit for our team at easyJet.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you’ve driven improvements and led teams in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Ground Operations Inside Out
Make sure you brush up on your knowledge of baggage services, PRM, immigration, and fuel supply chain processes. Being able to discuss these areas confidently will show that you understand the complexities of ground operations and can lead effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed high-performance teams in the past. Highlight your experience in driving improvements and fostering a customer-focused culture, as this is crucial for the Senior Manager role.
✨Be Ready to Discuss KPIs and SLAs
Familiarise yourself with key performance indicators and service level agreements relevant to ground operations. Be prepared to discuss how you've monitored and improved these metrics in previous roles, as this will demonstrate your operational excellence.
✨Emphasise Your Stakeholder Management Experience
Think about times when you've effectively communicated with various stakeholders, including third-party providers and regulatory bodies. Being able to illustrate your strong communication skills will be vital, especially in a role that requires seamless coordination across multiple functions.