At a Glance
- Tasks: Lead the launch of easyJet's first loyalty programme and drive customer engagement.
- Company: Join easyJet holidays, a dynamic team redefining travel experiences.
- Benefits: Enjoy competitive salary, bonus scheme, discounted flights, and flexible benefits.
- Other info: Hybrid working model with opportunities for career growth and inclusivity.
- Why this job: Shape the future of loyalty in travel and make a real impact.
- Qualifications: Proven experience in loyalty programmes and strong commercial acumen required.
The predicted salary is between 60000 - 70000 £ per year.
easyJet and easyJet holidays are launching our first loyalty programme, and this role has been created to make sure it delivers real commercial value for the holidays business. The Senior Loyalty Manager sits within the Commercial team at easyJet holidays, owning how the programme is integrated into the holidays proposition and trading model. This is a new space for the business, and the person in this role will define what loyalty looks like for holidays beyond the core scheme. You will set the direction, represent holidays in Group-level decisions, and make sure the right capabilities are prioritised to drive incremental revenue and customer value.
Responsibilities
- Defining how the loyalty programme is embedded into the easyJet holidays customer journey and commercial strategy.
- Building and maintaining a prioritised roadmap of loyalty initiatives for the holidays business, focused on a small number of high-impact opportunities.
- Owning the commercial performance of loyalty, tracking incremental revenue, margin contribution, demand, conversion and customer value.
- Identifying and developing loyalty use cases that go beyond the standard scheme, such as partner-funded offers, flash promotions and exclusive member incentives.
- Acting as the holidays representative in Group loyalty governance, including investment decisions, feature prioritisation and roadmap sequencing.
- Working cross-functionally with teams across Trading, Pricing, Marketing, CRM, Product and Finance to align activity with commercial outcomes.
- Supporting the delivery of the initial programme MVP, with increasing focus on longer-term proposition design once that is in place.
Qualifications
- A strong commercial background, with a track record of delivering measurable revenue or margin impact.
- Experience in loyalty, retail, travel or a customer-facing B2C environment where you have shaped or managed a loyalty or rewards proposition.
- The ability to define clear priorities and translate strategy into a focused plan with real business outcomes.
- Confidence working across multiple teams and influencing decisions without having direct ownership of delivery.
- Strong stakeholder management skills, including experience presenting to and working with senior leaders.
- A data-driven approach, using performance insight to identify opportunities and make decisions.
- Comfort with ambiguity, particularly in a build phase where the role and its remit will evolve.
Benefits
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs. You’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement. The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
Equal Opportunities
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Senior Loyalty Manager in Luton employer: easyJet Airline Company PLC
easyJet Airline Company PLC is an excellent employer that prioritises employee engagement and inclusivity, making it a fantastic place for those passionate about people insights. Located in Luton, the company offers a vibrant work culture with opportunities for professional growth, competitive benefits such as performance bonuses and health insurance, and unique travel perks that enhance the overall employee experience.
Contact Details:
easyJet Airline Company PLC Recruitment Team
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