At a Glance
- Tasks: Lead a tech support team to enhance airport and ground operations.
- Company: Join a dynamic airline focused on innovation and customer experience.
- Benefits: Enjoy competitive salary, 25 days holiday, and flexible work options.
- Other info: Hybrid work model with opportunities for career growth and travel perks.
- Why this job: Make a real impact in the travel industry while developing your skills.
- Qualifications: Experience in managing technical teams and incident response is essential.
The predicted salary is between 50000 - 60000 £ per year.
Role Overview: This role leads the technology support function for frontline airport and ground operations, overseeing a team of Analysts and Technical Specialists to ensure the health, reliability and continuous improvement of the Airport & Ground Experience product portfolio.
Key Accountabilities:
- Manage people, mentor and develop a team of Operational Support Analysts and Technical Specialists.
- Design and govern a fair, sustainable, compliant 24/7 on‑call support rota.
- Build capability to handle out‑of‑hours incidents.
- Act as the primary escalation point for complex outages across multiple airports or products.
- Triage issues, lead resolution during major service disruptions.
- Prioritise support tickets and operational workflows from product and regional teams.
- Utilise modern monitoring, alerting and observability tools to track critical workflows.
- Create and update operational runbooks, support procedures and documentation.
- Partner with Product Managers, Tech Leads, Engineering and suppliers to resolve issues.
- Analyse incident trends to eliminate root causes and build an improvement backlog.
- Ensure new releases meet supportability standards and guard the production environment.
- Prepare and present service performance reports highlighting operational risks and trends.
Key Skills and Experience:
- Proven experience managing technical support teams and designing 24/7 on‑call rotas.
- Experience handling major incident response in complex, high‑stakes environments.
- Deep knowledge of IT service management frameworks, incident lifecycles and runbooks.
- Skill in using observability and monitoring tools to identify and resolve trends before they cause outages.
- Collaboration skills with engineering teams, regional delivery leads and external suppliers.
- Experience in airport, logistics or transport technology is a major advantage.
Location & Hours of Work: Hybrid; 40–60% of the month spent with colleagues. Primary location: Luton.
Benefits:
- Competitive base salary.
- 25 days holiday, pension scheme, life assurance and flexible benefits package.
- Discounted staff travel scheme for friends and family.
- Annual credit for discount on easyJet holidays.
- Work Away scheme allowing you to work abroad for 30 days a year.
- Electric vehicle lease salary sacrifice scheme.
Visa Sponsorship: This role does not meet the criteria for visa sponsorship. We are therefore unable to consider applicants who require sponsorship to work in the UK.
Operational Support Manager – Airport & Ground Experience in Luton employer: easyJet Airline Company PLC
As an Operational Support Manager at our Luton location, you will thrive in a dynamic and supportive work culture that prioritises employee development and collaboration. With competitive benefits including a generous holiday allowance, flexible working options, and unique perks like discounted travel for friends and family, we are committed to fostering a rewarding environment where your contributions directly impact the success of our airport and ground operations. Join us to be part of a forward-thinking team dedicated to continuous improvement and innovation in the aviation industry.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Manager – Airport & Ground Experience in Luton
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We think you need these skills to ace Operational Support Manager – Airport & Ground Experience in Luton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
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Tailor Your Cover Letter to easyJet Airline Company PLC:This is your chance to really connect with the team at easyJet Airline Company PLC. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
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How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Logistics Tools
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✨Perfect Your Problem-Solving Skills
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✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at easyJet Airline Company PLC. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
