At a Glance
- Tasks: Support and optimise baggage systems, ensuring smooth operations across our airport network.
- Company: Join easyJet's dynamic Airport & Ground Experience team.
- Benefits: Enjoy competitive salary, 25 days holiday, and flexible benefits.
- Other info: Hybrid working model with opportunities for travel and career growth.
- Why this job: Make a real impact in aviation while developing your skills in a fast-paced environment.
- Qualifications: Experience in airport operations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Operational Support Analyst – Baggage Operations (17108)
We are looking for an Operational Support Analyst to join our Airport & Ground Experience team.
You will ensure the stability, performance, and day‑to‑day usability of our critical baggage systems across our entire airport network.
- What You’ll Do
- Operational Support & Incident Management
- Provide advanced support for baggage systems, applications, and frontline devices.
- Resolve incidents within agreed service levels and perform root cause analysis.
- Join the on‑call rota to provide out‑of‑hours support for P1/P2 critical incidents.
- Maintain technical documentation, operational runbooks, and knowledge articles.
- Monitoring & Change Support
- Monitor system health using observability dashboards to catch risks proactively.
- Track data flows and messaging between easy Jet, handlers, and external partners.
- Coordinate testing and validation for system upgrades and product enhancements.
- Support airport onboarding for new sites, devices, and third‑party suppliers.
- Manage user permissions securely in line with compliance standards.
- Build data dashboards to track system trends and review supplier performance.
- Partner closely with Ground Ops, Product Managers, and Regional Delivery teams.
- What You’ll Bring
- Experienced: Strong background in airport operational processes and baggage ecosystems.
- Knowledgeable: Familiar with baggage reconciliation, self‑service bag drop, and tracking tools.
- Collaborative: Excellent communicator who bridges the gap between technical and non‑technical teams.
- Resilient: Calm under pressure in fast‑paced, live aviation environments.
- Problem‑Solver: Proactive mindset focused on continuous improvement and data‑driven insights.
- Location & Hours of Work
- This full‑time role will be based in Luton, operating within a hybrid working model.
- Travel across the airport network and operational locations will be required where necessary.
- Participation in an out‑of‑hours on‑call rota for critical operational incidents is required as part of this role.
Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.
Benefits
- Competitive base salary.
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family.
- Annual credit for discount on easy Jet holidays.
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year.
- Electric vehicle lease salary sacrifice scheme.
- #J-18808-Ljbffr
Operational Support Analyst – Baggage Operations in Luton employer: easyJet Airline Company PLC
easyJet Airline Company PLC is an excellent employer that prioritises employee engagement and inclusivity, making it a fantastic place for those passionate about people insights. Located in Luton, the company offers a vibrant work culture with opportunities for professional growth, competitive benefits such as performance bonuses and health insurance, and unique travel perks that enhance the overall employee experience.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Analyst – Baggage Operations in Luton
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We think you need these skills to ace Operational Support Analyst – Baggage Operations in Luton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
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Tailor Your Cover Letter to easyJet Airline Company PLC:This is your chance to really connect with the team at easyJet Airline Company PLC. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
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How to prepare for a job interview at easyJet Airline Company PLC
✨Know Your Logistics Tools
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Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
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✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at easyJet Airline Company PLC. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
