At a Glance
- Tasks: Lead governance and customer disruption management for a major airline.
- Company: Join easyJet, Europe's iconic low-cost airline with a vibrant culture.
- Benefits: Enjoy competitive bonuses, staff travel perks, and generous annual leave.
- Other info: Hybrid working model with a focus on inclusivity and team development.
- Why this job: Make a real impact in aviation while driving continuous improvement and transformation.
- Qualifications: Proven leadership in aviation or regulated environments; strong analytical and communication skills.
The predicted salary is between 75000 - 90000 £ per year.
We are easyJet – a FTSE listed, £multi‑billion low‑cost airline that serves tens of millions of customers every year. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low‑cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet?
Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read On If You
- Have strong leadership experience within a complex operational or aviation environment
- Enjoy driving continuous improvement, governance and transformation at pace
- Thrive on managing disruption and delivering the best outcomes for customers
- Can influence senior stakeholders and lead cross‑functional collaboration
- Can be at our fantastic Luton head office 3× per week
The Team
You’ll be part of our Integrated Control Centre within the Network Control Team, responsible for keeping our network running smoothly, coordinating aircraft, crew, schedules and customer experience in real time, while also planning ahead to ensure resilience across future operations.
The Role
As Head of Governance & Customer Disruption, you’ll play a pivotal leadership role reporting to the Director of Network Control. You will lead the strategy and delivery of customer disruption management and governance across the function, ensuring robust, compliant and efficient operations.
Key Responsibilities
- Leading and developing teams across Training, Customer Disruption, Continuous Improvement, Safety & Quality and Data Analysis
- Owning customer disruption performance, ensuring effective decision making and strong customer outcomes during operational challenges
- Driving governance frameworks to ensure compliance with safety, regulatory and operational standards
- Overseeing quality monitoring procedures, audit activity, safety reporting and risk management
- Managing service level agreements, ensuring performance is monitored and improved where required
- Leading recruitment, training, succession planning and capability development across the function
- Driving continuous improvement initiatives and contributing to the wider Network Control strategy
- Partnering with technology and business change teams to deliver operational and digital transformation
- Supporting business continuity and crisis management planning
Requirements
- Proven leadership experience within aviation or a highly regulated operational environment
- Strong understanding of airline operations and relevant regulations including EASA and EU261
- Demonstrated experience delivering large‑scale change and transformation programmes
- Excellent analytical skills with a track record of improving processes and performance
- Strong communication and influencing skills, with the ability to engage at all levels
- Ability to make decisions and perform under pressure in a fast‑paced environment
- Experience managing complex stakeholder relationships and cross‑functional programmes
- A proactive, self‑starting approach with the ability to balance strategic thinking and operational delivery
- A passion for developing teams and building capability for the future
Benefits
- Up to 30% maximum bonus
- PMI 7% pension contributions
- Excellent staff travel benefits
- 25 days of annual leave + bank holidays
- Annual credit towards an easyJet holiday
- Various flexible benefits and extras
Practicalities
This full‑time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, please contact us at ma.recruitment@easyjet.com.
Head of Governance & Customer Disruption - 12 Months FTC in Luton employer: easyJet Airline Company PLC
easyJet Airline Company PLC is an excellent employer that prioritises employee engagement and inclusivity, making it a fantastic place for those passionate about people insights. Located in Luton, the company offers a vibrant work culture with opportunities for professional growth, competitive benefits such as performance bonuses and health insurance, and unique travel perks that enhance the overall employee experience.
Contact Details:
easyJet Airline Company PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Governance & Customer Disruption - 12 Months FTC in Luton
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
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✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at easyJet Airline Company PLC! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Head of Governance & Customer Disruption - 12 Months FTC in Luton
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at easyJet Airline Company PLC
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
